Director, Brand Communications (IHOP)

Company: Keoliscs
Location: Glendale
Posted on: September 16, 2020

Job Description:

Knowledge and Skills

Experience of managing first level managers and professionals with customer service, operational and safety accountabilities within a large organization.

Communication skills at interpersonal and group levels.

Build trust in relationships.

Demonstrated capability to influence, negotiate and facilitate buy ? in with a variety of stakeholders up to and including labor organizations, clients, external PTAs, and other counterpart transportation agencies.

Proven ability to lead by example to foster positive cross functional relationships with internal and external stake holders.

Experience

Experience at Management level within a complex railroad organization (5 years + of demonstrated leadership experience).

Demonstrated ability to deliver projects in line with quality, cost and timescale.

Ability to develop and implement a strategic plan in the 2 ? year time horizon for the area of scope.

Understanding and knowledge of Quality standards and compliance.

Demonstrated acumen with regulatory requirements affecting passenger railroad operations including FRA and OSHA regulations.

Key personal traits: forward thinking, proactive, resilient, sound judgement, innovative where it’s required, and driven by a relentless pursuit of excellence.

Key Accountabilities

Demonstrate understanding and adhere to the KCS principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.

Develop, successfully implement, and continually review a 1 ? 2 ? year business plan for the area in scope and meet agreed deliverables. This include ensuring that the area in scope annual budget is achieved to meet financial targets.

Deliver the operational and production planning and coordination between Engineering and Service Delivery.

Deliver the medium and long term operational and production planning including management and monitoring of Capital Investment programs/initiatives.

Ensures proper distribution of resources (labor, material, shop space, tooling support) to achieve fulfillment of all plans.

Develop and implement the strategies to optimize performance, customer service and financial results in accordance with overall strategy.

Analyze utilization of department workforce and facilitate process to continuously identify improvement in work practices and scheduling.

Oversee the production and delivery of all Engineering ODRL submissions ensuring they meet time and quality requirements.

Optimize the performance of the KCS asset safety, reliability and availability by embedding good or best practices, instilling a culture of continuous improvement and improving management systems – including the continuous improvement/ utilization of the EAM system.

Plan all preventive and predictive maintenance work and make sure the information is captured in the EAM.

Optimize the track access process with Transportation process, including outages for maintenance/production and inspection tasks. Prepare the negotiation with MBTA for revised train schedules.

Develop, successfully implement, and continually review a 1 ? 2 year business plan for the Engineering maintenance budget and meet financial targets.

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

Keywords: Keoliscs, Glendale , Director, Brand Communications (IHOP), Other , Glendale, Arizona