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Pharmacy Manager Job ID 440372BR Store 07110-GLENDALE AZ
District 00278-GLENDALE AZ Shift Various Apply Job
Customer Experience Engages customers and patients by greeting
them and offering assistance with products and services. Resolves
customer issues in a timely manner and answers questions to ensure
a positive customer experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
Develops strong relationships with most valuable customers by
anticipating customer needs and proactively offering services.
Leads efforts to enhance customer experience by increasing focus on
healthcare services (e.g. patient consultation, medication
management, drug therapy reviews, and perform retail, clinical, or
wellness services such as immunizations, flu shots, and diabetes
awareness) thereby promoting the shift of the pharmacy role from
transactional to interpersonal.
Participates and assists in community events as requested by
Store Manager or Healthcare Supervisor.
Operations Counsels patients and answers their questions
regarding usage of medicine, side effects, interactions,
contraindications, patient information privacy, generics, less
expensive medicines, over-the-counter products, and refers to
medical provider as needed to ensure medication is taken correctly,
health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy
reviews, verification, and medication management. Reviews,
interprets and accurately dispenses prescribed medications when
necessitated by workload.
Ensures the pharmacy operates in accordance to regulations,
company policies and standards. Responsible for establishing
procedures that promotes the efficient workflow of the pharmacy
including overseeing the staff scheduling, assigning roles,
coordinating activities and soliciting employee suggestions.
Responsible for the opening and closing of the pharmacy and shift
change and scheduling duties.
Ensures the use of all elements of the Good Faith Dispensing
policy in conjunction with state and federal controlled substance
laws when filling prescriptions. The Product Review/Retail Fill
Process Pharmacist has the ultimate responsibility for ensuring
that the elements of Good Faith are present.
Collaborates with Store Manager to define and develop new
strategic business opportunities.
Maintains current knowledge of information technology associated
with pharmacy systems such as Intercom Plus, registers, robots,
StoreNET to provide support to customers as well as pharmacy staff.
Proposes and implements enhancements to pharmacy systems to further
Ensures the accurate processing of insurance claims to resolve
customer issues and prevent payment rejections. Follows-up with
insurance companies as well as medical providers and conducts or
participates in 3rd party audit.
Follows-up with medical providers’ offices to clarify prescribed
medications, dosages, refills, interactions and allergies to
suggest alternative medications, and answer medical provider
Performs retail, clinical, and wellness services such as
immunizations, flu shots, diabetes awareness and other preventive
Partners with Central Pharmacy Operations for customer
registration, 3rd party reviews, and assists with resolving
customer issues to support the Well Experience locations. In
virtual environments, conducts virtual product review by following
specific company procedures and guidelines (e.g. using specific
photographs taken by the technicians sent electronically during the
F4 process and reduce transactional tasks).
Manages the maintenance, housekeeping, and improvement of the
pharmacy department including repairs, cleaning, new equipment and
changes to the layout to ensure a functioning, presentable and
Prepares, maintains and submits all records, reports, and other
documentation as required by state and federal laws to run the
pharmacy business (e.g. operating statements, performance indicator
reports, supervision notes, deletions, transfers, etc.).
People & Performance Management Collaborates with store manager
on pharmacy staff hiring and carries out discipline and termination
Partners with Store Manager to establishing expectations and
goals while promoting teamwork. Monitors and recognizes pharmacy
employee progress and implements rewards programs while fostering a
shared vision. Optimizes customer experience through focused
coaching and performance behaviors.
Manages pharmacy staff performance by conducting formal
performance reviews, oversees and ensures the training of pharmacy
employees (e.g. using the correct processes and tools in order to
drive efficiency in the pharmacy, leading and driving technician
tasks and activities). Ensures compliance with employment laws.
Identifies and develops high potential team members and
collaborates with store manager to proactively managing career
Addresses employee relations concerns and maintains morale by
checking on employee welfare, addressing complaints, conflicts and
ensures positive employee-management relationship.
Training & Personal Development Maintains and enhances current
knowledge and skills related to pharmacy and healthcare by reading
pharmacy related journals, company publications, and
communications. Maintains awareness of developments in retail and
management and pursues best practices that would enhance
performance and business acumen.
Obtains necessary certifications, education credits and training
such as People Plus Learning modules as required by the
Seeks professional development by monitoring one’s performance,
solicits for constructive feedback, and leverages healthcare
supervisor and store manager as mentor and coach.
Communications Supports the Store Manager by communicating
relevant corporate health and wellness services or strategy
information to pharmacy staff.
Business Performance Management Responsible for analyzing
performance data including pharmacy financial, customer service,
and inventory. Manages pharmacy asset protection activities and
oversees inventory management. Reviews KPI’s with Pharmacist, Store
Manager and Healthcare Supervisor. Identifies pharmacy performance
trends and opportunities for improvement.
Business Planning Develops and maintains good relationships with
local medical community including physicians, nurses, and other
health care providers. Reaches out to the community to promote the
pharmacy business and further enhance growth opportunities.
Supports Store Manager in expanding health and wellness awareness
in the community.
BS in Pharmacy or Pharm D Degree from an accredited educational
Current pharmacist licensure in the states within the
Certified Immunizer or willing to become an immunizer within 90
days of hire.
1 year pharmacy experience in a retail setting including
prescription filling and verification, records and legal
compliance, pharmacy operations, pharmacy software and technology
systems and insurance.
Experience performing prescription dispensing activities that
demonstrate a strong working knowledge of applicable state and
federal controlled substance laws.
Supervisory experience planning, organizing, and directing the
work of pharmacy staff.
Overall score of Exceeds Expectations for the most recent
performance review period and an overall score of Meets or Exceeds
Expectations for the earliest review period.
At least 6 months pharmacy experience with Walgreen Co.
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Walgreens is an equal opportunity/affirmative action employer
committed to a diverse and inclusive workforce. EOE Minorities/
Women/ Disabled/Veterans/Sexual Orientation/Gender Identity.