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Dreamworks Technology - Systems Administrator, Operations

Company: DreamWorks Animation
Location: Glendale
Posted on: January 20, 2023

Job Description:

Company Description
DreamWorks Animation is looking for more adventurous dreamers who shoot for the moon. We tell stories about the journeys our unconventional heroes take to make dreams come true. As a growth-minded studio, we pride ourselves on being one of the world's leading producers of high-quality, award-winning, animated films and series, reaching consumers around the globe. We push to feel more, laugh more, and build immersive new worlds.
DreamWorks creates a diverse array of original content in a variety of formats, delivering compelling stories with unique characters. We place tremendous value on the experiences our talent brings to the table from their own non-traditional paths to success. We believe in frequent communication and that transparency and trust yield the best work. We are a community of artists, technologists, innovators, and creators, who are passionate about animation and also happen to love eating lunch together.
At DreamWorks, front-line support is provided by the OSA team. A highly trained and energetic group of system administrators that thrive on providing the highest level of end-user support with a constant focus on customer service.
As an OSA you will be exposed to all aspects of the DreamWorks production environment, with an opportunity to work on cutting edge technology, proprietary tools, and the latest hardware. To be a part of this amazing team, you should be an experienced system administrator with an expertise in troubleshooting, effective communication skills, and a willingness to be challenged on a daily basis. Your ability to prioritize, multitask, and resolve complicated technical issues will be invaluable contributions towards your success.
If you are part of the fandom and believe teamwork makes the dream work, join us in #livingthedream and #doingyourdreamwork!
Job Description
"What would you say you do here?"

  • Providing world-class support for the day to day operations of the studio and our initiatives
  • Advocating for our clients to other technology departments in support of DreamWorks
  • Working closely with the engineering departments on supporting the infrastructure upgrades and changes
  • Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
  • Serve as the primary point of contact for end-user support incidents
  • Analyze issues and create solutions for HW and SW problems
  • Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
  • Work with System Engineers and Architects on projects in support of studio initiatives
  • Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
  • Look for opportunities to provide continuous improvement to our processes and procedures
  • Manage all aspects of software license installations
  • Provide technical expertise and ownership of application debugging for most departments
  • Provide exceptional end-user support through phone call, ticketing system (Jira), and deskside visits
  • Create new tools to automate processes in an effort to increase departmental efficiencies
  • Set up and move systems as necessary
  • Analyze issues and create solutions for hardware and software problems
  • Participate in, and/or run preventative maintenance tasks
  • Assist in creating and maintaining documentation related to the support of the studio
  • Serve as an escalation point for other technology departments such as Asset Management and A/V
  • Create and manage user accounts
    Qualifications
    "What do I need to have in order to do this job?"
    • Minimum 1 year experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
    • Undergraduate degree or equivalent work experience
    • Strong customer service skills
    • Excellent troubleshooting and problem-solving skills
    • Excellent verbal and written communication skills
    • Understanding of LAN/WAN configuration and concepts
    • Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)
    • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
    • Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal/DreamWorks Animation worksite.
    • Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
      "What can I offer?"
      • Experience supporting Gmail and Google Suite
      • Experience in a production environment is highly desirable
      • Ability to successfully prioritize your objectives and manage your time
      • Ability to learn quickly and work in a fast-paced environment
        Salary Range: $62,400 - 76,960
        Additional Information
        NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
        If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Keywords: DreamWorks Animation, Glendale , Dreamworks Technology - Systems Administrator, Operations, IT / Software / Systems , Glendale, Arizona

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