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Technical Account Manager TAM

Company: IT Support Guys
Location: Glendale
Posted on: May 16, 2022

Job Description:

Job Description At IT Support Guys, we empower companies to create digital transformations. We deliver deep value through proactive and reactive support for our nations leading SME brands. Join forces with a unique group of passionate techies who remain innovative, creative and resilient through the ever changing technology landscape. We're always looking for like-minded people to enrich our company culture and our brand. We offer a unique and exciting experience, and we are looking to add talent to our team today We are seeking a Technical Account Manager who will assist with building solutions for our clients and provide quotes to clients for products and services. The Technical Account Manager will work with many different small to mid-size companies to build relationships and understand their IT environments and how it impacts their business. They will be responsible for working in conjunction with the vCIO and Sales Engineers to ensure that the solutions that are quoted match the IT strategy for our clients and are designed to keep their IT operating smoothly. Duties and Responsibilities: --- Assist with designing common technical solutions to help solve small to mid-size business challenges. --- Explain complex technical information to clients in a way that---s easily understandable. --- Establish and adhere to best practices solutions design to keep IT secure and scalable. --- Review IT requests and create quotes with the correct solutions and licenses. --- Work with third party vendors to procure IT parts and services. --- Research new solutions and stay up to date on current IT trends and systems. --- Address Technical Solutions tickets and all product-related queries on time. --- Analyze customers--- needs and suggest upgrades or additional features to meet their requirements. --- Build strong customer relationships, especially with key customer stakeholders and sponsors. --- Maintain in-depth understanding of company technology, products, and services. Requirements and Skills: --- Associates degree in related field or equivalent experience. --- Minimum of 2 years--- experience in technical support, sales, and/or systems administration (or equivalent). --- Familiarity with vendor management processes. --- Ability to multitask, prioritize, and manage time efficiently. --- Excellent verbal and written communication skills. --- Creative thinking to a wide variety of challenges. --- Ability to handle client escalations and issues appropriately. --- Strong attention to detail when creating quotes and design builds for clients. --- Ability to work with minimal guidance or supervision in a time critical environment. --- Ability to be flexible and quickly adapt to changing business needs and processes. --- Experience with ConnectWise Manage and ConnectWise Automate is a plus. --- Experience with QuoteWerks is a plus. Company Description With 16 years--- experience and a 97% client-retention rate, IT Support Guys has a proven track record as one of the tech industry---s leading managed service providers for small to medium-sized businesses.

Keywords: IT Support Guys, Glendale , Technical Account Manager TAM, IT / Software / Systems , Glendale, Arizona

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