Technical Consultant Roaming - AT&T In Store
Company: Asurion
Location: Glendale
Posted on: May 13, 2022
Job Description:
We're a global technology solutions company. Every day, we
enhance our customers' lives by helping them protect, connect and
enjoy their tech. Technical Consultant Roaming - AT&T In Store
Requisition Post Information* : Posted Date 2 days ago (4/6/2022
3:47 PM) Requisition ID 2022-68953 Job Locations US-WI-Glendale
Position Category Customer Solutions InStore Job Description
Overview Our team o f Floating Repair Experts have great passion
for technology and connecting customers to products that enhance
their everyday lives through exceptional customer support and
technical expertise. We build authentic connections with customers
that allow us to drive long-lasting relationships. The Repair E
xpert will work inside a retail store, and be the face of Asurion,
delivering award-winning, personalized customer experience s . What
you will do
- Must have a valid drivers license.
- Renders support to Regional Stores, to include travel between
stores as required, using personal vehicle.
- Provides resolution to customer issues relating to equipment
problems, including but not limited to operational, maintenance and
repair aspects of equipment.
- Repairs smart phones by utilizing tools and processes to
triage, determines most effective method to repair, then repairs
the device.
- Daily engages with customers face-to-face who are in need of
repair and triage and delivers an outstanding customer experience
within a retail store.
- Meets or exceeds key performance objectives that include
service and repair metrics as well as customer satisfaction
goals.
- Performs Asurion inventory tasks such as counting and
monitoring Asurion parts and inventory levels.
- Completes all coursework in curriculum path within the required
timeframes including device certifications and required skill
certifications. This includes initial coursework as well as ongoing
monthly training.
- Complies with all Asurion operational policies and
procedures.
- Demonstrates Asurion Core Values in all interactions.
- Complies with Asurion security requirements and background
checks, including motor vehicle background checks. What you need to
be successful
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- One or more years of customer service/retail experience
preferred
- Reliable and flexible when it comes to dealing with difficult
situations
- Ability to meet or exceed evolving key performance
objectives
- Demonstrate Asurion's Core Values in all interactions
- Ability to work a flexible retail schedule You are a good fit
if you have
- Six months experience with product service support or
electronics troubleshooting
-
Knowledge---of---mobile---devices---and---operating---systems
- High School diploma or equivalent preferred
- Strong oral and written communication skills---
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Due to contractual requirements for this role, where applicable
by law and subject to reasonable accommodations, successful
applicants must have received a complete dose of the COVID-19
vaccine (Johnson & Johnson, Moderna or Pfizer) by date of hire as a
condition of employment. We take care of you
- Competitive and incentive-based pay
- Benefits including health, dental, and vision
- Retirement Savings Plan
- Paid time off---
- Ongoing training to grow your skills
- Discounted cell phone plan About Asurion Asurion is a global
leader in technology protection and support solutions. From lost,
stolen, and damaged wireless handsets to malfunctioning computers,
gaming systems, and more, Asurion provides worldwide best-in-class
premier support, service, repair, replacement, and delivery. This
position resides in the Customer Solutions team focused on any
customer facing solution from processing claims to technical
support.
Keywords: Asurion, Glendale , Technical Consultant Roaming - AT&T In Store, IT / Software / Systems , Glendale, Arizona
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