Technical Consultant Roaming - AT&T In Store

Company: Asurion
Location: Glendale
Posted on: May 13, 2022

Job Description:

We're a global technology solutions company. Every day, we enhance our customers' lives by helping them protect, connect and enjoy their tech. Technical Consultant Roaming - AT&T In Store Requisition Post Information* : Posted Date 2 days ago (4/6/2022 3:47 PM) Requisition ID 2022-68953 Job Locations US-WI-Glendale Position Category Customer Solutions InStore Job Description Overview Our team o f Floating Repair Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We build authentic connections with customers that allow us to drive long-lasting relationships. The Repair E xpert will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experience s . What you will do

• Must have a valid drivers license.
• Renders support to Regional Stores, to include travel between stores as required, using personal vehicle.
• Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
• Repairs smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.
• Daily engages with customers face-to-face who are in need of repair and triage and delivers an outstanding customer experience within a retail store.
• Meets or exceeds key performance objectives that include service and repair metrics as well as customer satisfaction goals.
• Performs Asurion inventory tasks such as counting and monitoring Asurion parts and inventory levels.
• Completes all coursework in curriculum path within the required timeframes including device certifications and required skill certifications. This includes initial coursework as well as ongoing monthly training.
• Complies with all Asurion operational policies and procedures.
• Demonstrates Asurion Core Values in all interactions.
• Complies with Asurion security requirements and background checks, including motor vehicle background checks. What you need to be successful
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail experience preferred
  • Reliable and flexible when it comes to dealing with difficult situations
  • Ability to meet or exceed evolving key performance objectives
  • Demonstrate Asurion's Core Values in all interactions
  • Ability to work a flexible retail schedule You are a good fit if you have
    • Six months experience with product service support or electronics troubleshooting
    • Knowledge---of---mobile---devices---and---operating---systems
    • High School diploma or equivalent preferred
    • Strong oral and written communication skills---
    • Strong teamwork and collaboration skills
    • Basic knowledge of Microsoft Office
    • Due to contractual requirements for this role, where applicable by law and subject to reasonable accommodations, successful applicants must have received a complete dose of the COVID-19 vaccine (Johnson & Johnson, Moderna or Pfizer) by date of hire as a condition of employment. We take care of you
      • Competitive and incentive-based pay
      • Benefits including health, dental, and vision
      • Retirement Savings Plan
      • Paid time off---
      • Ongoing training to grow your skills
      • Discounted cell phone plan About Asurion Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

Keywords: Asurion, Glendale , Technical Consultant Roaming - AT&T In Store, IT / Software / Systems , Glendale, Arizona