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Technical Advisor

Company: Redflex
Location: Glendale
Posted on: January 15, 2022

Job Description:

Under general supervision, coordinates issue resolution for Redflex Traffic Systems client base and field resources. Oversees the resolution and/or tracking of reported issues, ensuring all issues are addressed to closure. Technical Advisors will use resources to identify current and potential issues with mobile and fixed systems in the field. Provide analytical support to the Technical Advisors as well as remote responsibilities for the repair and maintenance of Automated Photo Enforcement Systems in the field.

Duties & Responsibilities:
Work closely with field personnel to identify and resolve issues resulting from equipment deficiencies.
Utilize standardized processes and procedures to efficiently identify, evaluate and assist in the repair system deficiencies.
Monitor mobile unit performance and deployments.
Analyze system performance on fixed and mobile photo enforcement equipment.
Other Duties and Responsibilities as assigned.

Requirements
The position requires an Associate's Degree or Technical Institute certificate in a technical field (engineering or computer science) or 2 years related work experience
Excellent written and verbal communication skills
Strong Multitasking skills
Working knowledge of Microsoft Office applications
Self Motivated
Detail Oriented
Knowledge of principles related to strategic business decision making (i.e. logical thinking/common sense, analytical)
Knowledge of the automated photo enforcement industry and specific industry requirements a plus
Redflex Experience preferred in image quality review, bench test/repair and/or equipment software setup

Must have the ability to successfully pass state & federal background & fingerprint checks

Work Environment:

Technical Advisor's will need to be physically able to perform all tasks in the field that a regular field

Benefits

Health Insurance

Dental Insurance

Pet Insurance

Vision

401K

Paid Vacation, Personal and Holidays

Redflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Redflex, Glendale , Technical Advisor, IT / Software / Systems , Glendale, Arizona

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