Front Desk Assistant Manager
Company: VSA Resorts
Location: Scottsdale
Posted on: January 7, 2026
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Job Description:
Description: Join Our Team as an Assistant Front Desk Manager!
Do you thrive in a fast-paced, guest-focused environment where
every day brings new challenges and opportunities to shine? Vacatia
is seeking a dedicated Assistant Front Desk Manager to help lead
our front desk operations, deliver outstanding service, and ensure
every guest feels welcome from check-in to check-out. In this role,
you’ll work alongside the General Manager to oversee daily
operations, guide and support team members, and collaborate with
other departments to keep our resort running smoothly. From
resolving guest concerns to optimizing occupancy and revenue,
you’ll be at the heart of creating memorable vacation experiences.
What You’ll Do: Supervise and motivate front desk team members to
provide exceptional guest service. Manage schedules, track
attendance, and assist with employee coaching and performance
feedback. Handle guest concerns with professionalism, offering
solutions that enhance their stay. Support budgeting, financial
reviews, and operational improvements to drive efficiency. Oversee
VIP check-ins, ensure supplies are stocked, and maintain front desk
readiness. Be a resource for resort information, from room layouts
to special packages and promotions. Step in to assist other
departments during busy times to maintain top-tier service.
Requirements: What We’re Looking For: High school diploma or GED
required; hospitality or business education preferred. 3 years of
hospitality experience; timeshare or resort background is a plus.
Strong leadership, communication, and problem-solving skills.
Proficiency in Microsoft Word and Excel. Ability to multitask and
adapt in a high-energy environment. Flexible availability,
including evenings, weekends, holidays, and on-call shifts. Why
Join Vacatia? You’ll be part of a passionate team redefining the
vacation ownership experience. We offer a supportive work
environment, opportunities for growth, and the chance to make a
real impact on guest satisfaction and team success.
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Keywords: VSA Resorts, Glendale , Front Desk Assistant Manager, Hospitality & Tourism , Scottsdale, Arizona
