Store Manager - Zales - Glendale Galleria
Company: Signet Jewelers Limited
Location: Glendale
Posted on: May 3, 2025
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Job Description:
Store Manager - Zales - Glendale Galleria page is loadedStore
Manager - Zales - Glendale GalleriaApply locations Zales - Glendale
Galleria - Glendale, CA time type Full time posted on Posted 4 Days
Ago job requisition id REQ_73543We have many opportunities
available on our other career site pages. Click here to link to our
careers page!You are a diamond and Zales celebrates that fact! We
recognize that every one of our jewelry consultants has a unique
sparkle, and we find ways to empower them to help our customers
Celebrate Life and Express Love. Zales is part of Signet Jewelers,
a purpose-driven company who believes love inspires love. Signet is
also "Great Place to Work-Certified". There are brilliant career
paths awaiting you - rewarding opportunities to impact the lives of
others and inspire love. Join us!STORE MANAGERTitle:Store
ManagerReports To: District ManagerReporting to this
Position:Assistant Store Manager, Jewelry Consultant, Sales Support
and Inventory ControlPosition Summary:Reporting to the District
Manager (DM), the Store Manager (SM) will lead the day-to-day
operations of a single store to achieve all sales, profitability,
customer satisfaction, inventory control, brand representation, and
team member growth and development to maximize the results of the
store. Through personal selling, leadership, and coaching, the SM
will champion a People First store environment that promotes
diversity and inclusion, the development of life-time relationships
with customers and the delivery of a best-in-class customer
experience.Vision and Purpose:Communicates performance expectations
and ensures all team members understand the impact of their
performance on company success. Coaches and develops the store
staff to instill understanding of brand image and to ensure
consistent representation of the brand in customer interactions and
execution of store visuals and marketing.Supports and communicates
the strategic relevance of corporate initiatives and executes
corporate plans to produce desired results. Asks questions to
ensure full understanding of strategy and process and ensures staff
understands how the goals will be achieved. Demonstrates the
highest level of professionalism to customers and team members by
displaying integrity and honesty at all times, and by conducting
himself/herself in a manner that will influence and earn the
respect of team members and management. Displays a positive and
enthusiastic attitude so as to inspire and motive others to achieve
and attain goals.Customer Obsession:Responsible for ensuring team
members, and self, deliver an exceptional customer experience every
time through training, customer outreach, communication and clear
expectations. Empowers team members to respond to and resolve
customer issues within established parameters and drives a high
level of customer service through follow-up and customer
outreachCompiles and follows up on customer requests.Critical
Thinking & Innovative Action:Attains sales projections and sales
quotas as set by the Company and develops strategies to maximizes
both personal and team members sales potential while achieving
goals. Observes operations to identify successes and opportunities
for improvement. Recognizes strengths and identifies root cause of
operational problems. Coaches the store staff to address and
correct.Reviews and analyzes reports. Identifies trends,
opportunities and available resources and develops plans to address
issues.Keeps management informed of the marketing, merchandising,
and payment programs of the competitors within the area and advises
management new or changing merchandise and services needs and
excesses. Implements initiatives that will change behaviors to
produce results. Works with Signet SMs in the same mall or general
vicinity to foster an environment of open communication,
collaboration, efficient use of resources, and accomplishment of
shared objectives.Demonstrates an ability to motivate, persuade,
and influence the actions of others.Employee
Experience:Demonstrates a commitment to the Company's People First
vision. Responsible for the selection and development of talent to
drive store growth. Provides a compelling onboarding experience and
ongoing coaching and development in the areas of operations, sales
techniques, customer service, product knowledge, inventory control
and visual merchandising. Communicates performance expectations,
sets actionable goals for self and others and monitors progress and
performance against desired behaviors. Maintains open communication
with team members and management, encouraging participation and
idea sharing. Maintain accuracy of team member data in system
records to ensure team members receive eligible Total
Rewards.Diversity, Equity and Inclusion:Responsible for
establishing a positive, professional work atmosphere in which team
members are able to bring their full self to work and want to do
their best. Ensure all team members, guests and vendors are treated
with respect and valued for their contribution. Demonstrates the
ability to communicate, understand, and empathize with
others.Performance Excellence:Responds promptly and accurately to
all management directives, requests for merchandise transfers,
inventories, and request for information. Maintains the neatness
and cleanliness of the location to represent the banner.
Responsible for compliance with Company policies and practices.
Conducts himself/herself in a manner that will merit the goodwill
and respect of customers and fellow employees.Achieve outstanding
sales performance and increase profit margins by controlling
discounting, expenses, payroll, and repair departments. Work a
schedule based on the right time to effectively run your business
including a combination of both opening and closing shifts, weekday
and weekends dependent on operating hours, sales requirements,
customer traffic, proper store coverage and time to coach, train
and develop your team. Typical hours should aim for a five-day,
40-hour work week during non-peak hours. Hours will increase during
peak selling periods.
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Keywords: Signet Jewelers Limited, Glendale , Store Manager - Zales - Glendale Galleria, Hospitality & Tourism , Glendale, Arizona
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