Lead Supervisor I-Arrowhead Towne Center
Company: Tapestry, Inc.
Location: Glendale
Posted on: September 17, 2023
Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visitpage to
learn more about Tapestry's commitment to equity, inclusion, and
diversity.The Lead Supervisor role is an integral part of the
store's overall success; modeling the behaviors needed todirectly
impact all aspects of our Company's business: Sales and Operational
Processes. This individual shows exemplary performance behaviors,
not only with work performed, but by representing Coach at its
highest standards. They serve as a true utilitarian player,
possessing the ability to adapt to all roles within the store
environment.Sample of tasks required of role:SALES:
- Understands organizational objectives and makes decisions in
partnership with the Store Manager(s) and Assistant Store
Manager(s) that align with Company priorities and values
- Endorses, models and develops team to deliver Coach's Selling
and Service expectations
- Enforces sales strategies, initiatives and growth across all
categories
- Works with Store Manager(s) and/or Assistant Store Manager(s)
to flex store business strategies and personal selling techniques
to contribute to overall store and financial results
- Leverages floor supervisor assignment responsibilities to
deliver strong metrics; remains results driven, including through
team selling and selling to multiple customers
- Productivity Management: holds sales team accountable for
personal sales
- Maximizes clienteling strategy in partnership with the Store
Manager(s) and Assistant Store Manager(s); monitoring process over
time to achieve business goals and objectives
- Builds credibility and trust with team, as well with customers
- serving as a personal fashion advisor to deliver business
results
- Creates positive impressions with store team and customers by
bringing best self to work through business attire consistent with
Coach's Guide to Style
- Acts as a brand ambassador in the local market/mall to drive
brand loyalty and business (i.e. charity events, local
associations, mall initiatives)
- Sensitive to customer and team needs and tailors approach by
reading cues
- Solution-oriented and forward thinking in resolving customer
issues; partners with Store Manager(s) and/or District Manager as
appropriate
- Develops both self and individual product knowledge skills and
remains aware of current collections
- Understands the positive sales impact staffing has on the
business and recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and
monthly basis to meet goals and utilize Company tools; delegates
and empowers others and encourages individual growth
- Welcomes feedback and adapts behaviors; create short and
long-term goals to achieve personal metrics and performance
development
- Regularly provides feedback to others; coaches performance to a
higher standard; provides constructive feedback to Store Manager(s)
and Assistant Store Manager(s)OPERATIONS:
- Manages daily operational tasks according to Coach standards,
switching gears based on the needs of the business both seamlessly
and pro-actively
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular
basis; is adaptable and flexible; maintains a calm and professional
demeanor
- Maintains interior and exterior upkeep of the building with
partnership from the corporate office
- Understands and uses all retail systems and reporting tools to
make informed decisions, taking appropriate partners, as
necessary
- Adheres to all applicable Coach retail policies and procedures
including POS and Operations procedures
- Leverages Coach's tools and technology to support relationship
building and clienteling efforts, including driving sales and
achieving individual and team goals
- Works with Store Manager(s) and/or Assistant Store Manager(s)
to flex store business strategies to improve productive
functions
- Ensures all daily tasks are completed without negatively
impacting service of Coach standardsCompetencies required:
- Drive for Results: Can be counted on to exceed goals
successfully. Is consistently one of the top performers. Very
bottom line oriented. Steadfastly pushes self and others for
results.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers. Gets firsthand
customer information and uses it for improvements in products and
services. Acts with customers in mind. Establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily
makes connections among previously unrelated notions. Tends to be
seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kind of people up down
and sideways. Inside and outside the organization. Builds rapport.
Builds constructive and effective relationships. Uses diplomacy and
tact. Can diffuse even high-tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A
relentless and versatile learner. Open to change. Analyzes both
successes and failures for cues to improve, experiments and will
try anything to find solutions. Enjoys the challenge of unfamiliar
tasks. Quickly grasps the essence and underlying structure of
anything.
- Perseverance: Pursues everything with energy, drive and a need
to finish. Seldom gives up on anything before finishing, especially
in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can
shift gears comfortably. Can decide to act without having the total
picture. Does not get upset when things are up in the air. Doesn't
have to finish things before moving on. Can comfortably handle risk
and uncertainty.
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed;
creates strong morale and spirit in his/her team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be
said; provides current, direct, complete, and "actionable" positive
and corrective feedback to others; lets people know where they
stand; faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.Additional Requirements:
- Experience: 1- 3 years of previous retail experience
(cashier/stock experience, sales, etc.) preferably in a luxury
retail service environment. Possesses current knowledge of fashion
trends and competition in the marketplace.
- Education: High school diploma or equivalent; college degree
preferred.
- Technical: Knowledge of cash register systems, basic computer
skills (including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets.
- Physical: Ability to execute at a fast pace. Ability to
communicate effectively with customers and team. Ability to
maneuver the sales floor, sales shelves, and stock room; climbing,
bending, and kneeling are required. Ability to frequently lift and
carry up to 25 pounds and, at times, lift and carry product/cartons
up to 50 pounds to process product shipment/transfersSchedule:
Ability to meet Coach Scheduling & Availability Expectations,
including ability to work a flexible schedule, including nights,
weekends, and holidays high retail traffic and sales days
(including but not limited to the day after Thanksgiving, Memorial
Day, Christmas Eve, Mother's Day, etc.).Note: This document serves
only as a sample of job duties and responsibilities and does not
include an exhaustive list of all performance
requirements.Tapestry, Inc., parent company of the Coach brand, is
an equal opportunity and affirmative action, employer and we pride
ourselves on hiring and developing the best people. All employment
decisions (including recruitment, hiring, promotion, compensation,
transfer, training, discipline and termination) are based on the
applicant's or employee's qualifications as they relate to the
requirements of the position under consideration. These decisions
are made without regard to age, sex, sexual orientation, gender
identity or expression, genetic characteristics, race, color,
creed, religion, ethnicity, national origin, alienage, citizenship,
disability, marital status, military status, pregnancy, or any
other legally-recognized protected basis prohibited by applicable
law. Visit Coach at Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed;
creates strong moraleand spirit in theirteam; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Visit Coach at www.coach.com.
Keywords: Tapestry, Inc., Glendale , Lead Supervisor I-Arrowhead Towne Center, Hospitality & Tourism , Glendale, Arizona
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