Fast Food Restaurant Crew Member
Company: CKE Restaurants
Location: Glendale
Posted on: January 27, 2023
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Job Description:
ESSENTIAL FUNCTIONS:The essential functions of the Crew Person
position are denoted below in the following key areas:TOTAL GUEST
SATISFACTIONConsistently provides a quality product and Guest
service experience that delivers total Guest satisfaction. Follows
all Guest service guidelines and procedures; takes the appropriate
action to ensure all Guest receive "SUPERSTAR Service." Works
assigned station(s) accurately and productively; cleans and stocks
the station area(s); performs other cleaning duties as assigned.
Ensures that all Guests receive hot, quality products; prepares,
packages and delivers all products according to Menu Standards.
Handles all food products according to company procedures; follows
all company food safety, food handling and sanitation requirements,
to ensure the health and safety of Guests and employees. TRAINING
AND DEVELOPMENTStrives to improve personal skills and performance
level. Follows the steps outlined in the CKE Crew Person Training
Program to learn new skills, duties and responsibilities and to
improve personal performance level. Communicates to immediate
supervisor when additional training, guidance and practice is
needed. Understands how each job responsibility in the restaurant
impacts the Guests, other employees and overall operations. Keeps
immediate supervisor informed of anything which might affect the
Guests, other employees and overall restaurant operations. Is
performance oriented and driven; understands performance
expectations and is aware of performance results. JOB
EXPECTATIONSConsistently meets job expectations to positively
impact the sales and profits of the restaurant. Contributes to the
restaurant's success by accomplishing the expected work during each
shift; consistently produces quality work. Supports the goals,
decisions and directives of the Restaurant Management Team ;
performs additional duties and responsibilities as directed by
management. Follows all company guidelines for food and cash
controls, follows all cost control guidelines to maintain and
minimize restaurant costs; properly uses all products, supplies,
equipment and facilities. POLICIES & STANDARDS Follows and complies
with all company policies standards, procedures and guidelines.
Follows all safety, security and emergency policies and procedures;
maintains a safe and secure environment for employees and Guests.
Holds self accountable for the methods and processes used to
perform all tasks and responsibilities and to achieve results. CKE
SHARED VALUESModels and encourages CKE shared values. Is completely
focused on and driven by the Guest. Is of high personal integrity
and treats all employees with honesty, respect and dignity.
Contributes to an environment of trust to ensure honest, open and
direct communication. Is performance oriented and driven;
understands performance expectations and is aware of performance
results. EDUCATIONEnrollment in high school; high school diploma or
equivalent is preferable. Good verbal and written communication
skills; is capable of communicating effectively with restaurant
management, Guests and co-workers; bi-lingual skills a
plus.EXPERIENCEMust be a minimum of 15 years of age.SKILLS &
ABILITIES:Demonstrates and/or possesses the following: Ability to
work with others (as a team). Ability to comfortably interact with
all Guests. Ability to look at the restaurant operations (from a
Guests viewpoint). Ability to meet performance standards for
assigned tasks and duties. Ability to take initiative. Problem
solving skills. PHYSICAL ABILITIES: Stand for long periods of time.
Work around heat. Work around others in close quarters. Move
throughout the restaurant and observe restaurant operations and
employee work performance. Able to lift 50 - 75 pounds comfortably.
Work with various cleaning products.
Keywords: CKE Restaurants, Glendale , Fast Food Restaurant Crew Member, Hospitality & Tourism , Glendale, Arizona
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