Lead Hostess and Host/Hostess
Company: Arrowhead Grill
Location: Glendale
Posted on: May 16, 2022
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Job Description:
Job Description Summary of Position: Work within the culture of
a professional high volume restaurant serving top quality food and
beverage. Welcome warmly and sincerely each guests on arrival.
Escort them to their table. Make a good first and last impression
an each guest you come in contact with. Manage seating charts and
systems as well as relay pertinent information regarding guest
requests to and management while caring enough to do it well by
adhering to company commitments. Duties & Responsibilities :
Provide a smile and friendly greeting of guests, use guest name,
confirm number in party, ask guests for their seating preference
and special needs, walk with guest, at their pace, to the table,
inform server / manager of special needs. Present menus to guests
and inform server of guests present at the tables out of their
section, return the front desk to greet guests, and check dining
room for guests who are ready to leave. Hold knowledge of the floor
plan, server station assignments and table numbers. Inspect menus
for cleanliness and freshness change out when necessary. Walk
through the dining rooms, restrooms, note and correct any
irregularities ( light bulbs out, supplies low or out ) Retrieve
reservation books and learn how to use Open Table effectively.
Maintain accurate seating chart, rotation and cover tally. Able to
make reservations accurately and courteously. Answer phones with
knowledge of the restaurants operations and direct guests for
further assistance. When possible, open the front door for guests
entering or leaving the restaurant with a smile. Acknowledge and
thank exiting guests, and them to return, ask how their dining
experience and follow through with a manager with any guests
issues. When immediate seating is limited, record guest names and
number of people in party in Open Table. When closing, inspect for
cleanliness and prepare the station for the next day. Attend all
scheduled staff meetings and supplemental training sessions.
Maintain a positive work atmosphere by acting and communicating in
a managers that enables getting along with guests, vendors,
co-workers and management. Provide guests with correct estimated
waiting time. Accommodate special seating requests for guests
whenever possible. Seat guest guests based on guest preferences and
balancing of customer flow in service stations. Upon seating, offer
guests a menu and inform them of their server---s name. Inspect
table for proper presentation and completeness. Qualifications:
Previous restaurant experience required. Current Food Handlers
Card. Be able to working in a standing position for long periods of
time (up to 8 hours). Be able to communicate clearly and
effectively in the predominant, English, language(s) of our guests.
Due to constant public health contact, grooming is a factor of the
utmost importance and must adhere to appearance code guidelines as
set forth in the Employee handbook. Must maintain exceptional
grooming habits and support neat appearance. Must enjoy extensive
guests and employee contact. Ability to maintain a pleasant
disposition and function effetely in high stress / pressure
environment.
Keywords: Arrowhead Grill, Glendale , Lead Hostess and Host/Hostess, Hospitality & Tourism , Glendale, Arizona
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