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Institutional Associate - (Customer Service)

Company: Charles Schwab
Location: Glendale
Posted on: November 19, 2021

Job Description:

Position Type: Regular
Your Opportunity
Charles Schwab Advisor Custody & Trading (ACT) is the industry leader in providing custodial, trading, technology and practice management to independent advisory firms. In partnership with ACT, Schwab Alliance provides premium services for clients of independent financial advisors. The services provide practical financial tools and resources and a dedicated service team to complement the advisor-client relationship.----Alliance s vision is to act as a liaison for the independent Financial Advisor, enhancing their client product and service offering by leveraging the scale of Schwab. Institutional Associates carry out that vision by working in small, highly collaborative teams that consistently strive to provide a positive experience in every client interaction.What you are good at
As an Institutional Associate you will be the primary point of contact for the clients of independent advisors who custody assets with Schwab and provide best in class service. It s this level of service that differentiates us from our competitors and serves as a sustainable competitive advantage.--This is a phone-based customer service position.

  • Working together with clients of Independent Investment Advisors to problem solve and create a positive client experience
  • Research and respond to client issues related to online enrollment, forms, trading, tax reporting, transfers, and various other areas of product knowledge and support
  • Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
  • Develop and nurture client relationshipsWhat you have
    • Resilient attitude to help achieve client satisfaction in a continuous call environment
    • Ability to adapt and implement changes as market and business conditions evolve
    • A drive to constantly improve the client experience
    • Ability to establish trust and rapport with clients over the phone
    • Excellent organizational skills with the ability to manage complex work, be self-directed, and quickly develop a full understanding of our business
    • Strong interpersonal, verbal, and written communication
    • Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
    • Minimum 2 years customer service/relationship building experience (internships and collegiate activities will be considered)
    • Bachelor s degree or equivalent work experience
    • FINRA Series 7 & 63/66 licenses are not required. If you do not currently have these licenses, you will have the opportunity to enroll in our self-study program after your first 90 days of employment.Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home today and in the future. Explore further.Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy. Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

Keywords: Charles Schwab, Glendale , Institutional Associate - (Customer Service), Hospitality & Tourism , Glendale, Arizona

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