Customer Service Representative
Company: Restaurant Tea Service, Inc.
Posted on: May 6, 2021
Job Description Our company has been in business for 35 years
providing a premium product to the restaurant, hospitality, and
retail industry. We are seeking a full-time customer service
representative for our exciting, fast-paced work environment.
Essential Duties and Responsibilities (includes the following but
not limited to) Providing prompt and efficient service in a
fast-paced environment Fulfilling and processing customer order
requests, order follow-ups, backorders, credits, billing, payments
and expediting orders. Supplying and following up on
clarifications, delivery information, expediting, discrepancies,
products, recommendation products, and product complaints.
Maintaining and updating computerized customer records. Dispatching
route drivers or service technician team member for service calls.
Serving as customer contact by telephone, mail, fax or email.
Understanding internal procedures and personal contact for ensuring
task completion and accurate paperwork. Position Requirements:
Experience in customer service and associated fields. A winning
attitude and ability to work well with a variety of people and a
team environment. Must have a working knowledge of Windows, Excel
and order entry software to accurately process orders and maintain
ship to information. Ability to communicate clearly verbally and in
writing Previous telephone call center experience a plus Ability to
read, analyze and interpret general business information and
respond to questions from a manager, customer, sales team, service
technicians, and the general public. Ability to calculate figures
and amounts such as discounts and percentages. College degree
preferred Background in retail or restaurant industry Bilingual -
Spanish preferred Full-time Education Associates degree with a
least 1-3 years related experience preferred Our company is an
equal opportunity/affirmative action.
Keywords: Restaurant Tea Service, Inc., Glendale , Customer Service Representative, Hospitality & Tourism , Glendale, Arizona
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