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Customer Service Representative

Company: Restaurant Tea Service, Inc.
Location: Glendale
Posted on: May 6, 2021

Job Description:

Job Description Our company has been in business for 35 years providing a premium product to the restaurant, hospitality, and retail industry. We are seeking a full-time customer service representative for our exciting, fast-paced work environment. Essential Duties and Responsibilities (includes the following but not limited to) Providing prompt and efficient service in a fast-paced environment Fulfilling and processing customer order requests, order follow-ups, backorders, credits, billing, payments and expediting orders. Supplying and following up on clarifications, delivery information, expediting, discrepancies, products, recommendation products, and product complaints. Maintaining and updating computerized customer records. Dispatching route drivers or service technician team member for service calls. Serving as customer contact by telephone, mail, fax or email. Understanding internal procedures and personal contact for ensuring task completion and accurate paperwork. Position Requirements: Experience in customer service and associated fields. A winning attitude and ability to work well with a variety of people and a team environment. Must have a working knowledge of Windows, Excel and order entry software to accurately process orders and maintain ship to information. Ability to communicate clearly verbally and in writing Previous telephone call center experience a plus Ability to read, analyze and interpret general business information and respond to questions from a manager, customer, sales team, service technicians, and the general public. Ability to calculate figures and amounts such as discounts and percentages. College degree preferred Background in retail or restaurant industry Bilingual - Spanish preferred Full-time Education Associates degree with a least 1-3 years related experience preferred Our company is an equal opportunity/affirmative action.

Keywords: Restaurant Tea Service, Inc., Glendale , Customer Service Representative, Hospitality & Tourism , Glendale, Arizona

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