Customer Service Representative

Company: Robert Half
Location: Glendale
Posted on: January 11, 2021

Job Description:

Ref ID: 02700-0010501168Classification: Administrative AssistantCompensation: $15.00 to $16.00 hourlyHighly reputable growing global service company is seeking a Human Resource Benefits Representative. As the HumanBenefits Representative your responsibilities include; administer ongoing and annual enrollment daily benefit system activities, receive and import data files containing new employees, changes and terminations, generate payroll/vendor feeds, as well as ad-hoc management reports. Process system data updates such as indicative data, election data, dependent and beneficiary data. Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers. Help develop and maintain system processing documentation. Process and fulfill Enrollment worksheets, confirmation statements and other benefit related materials. Internally manage client inventory and assist with system testing; Web, interfaces and system generated reports for new and ongoing systems. Gain an understanding of the plan design, including coverage levels and options, eligibility, Enrollment/change and termination procedures and assist project team with client assignments to deliver timely, within-budget and high quality work. Meet service level agreements across all clients, analyze process workflow and recommend improvements to increase efficiency and effectiveness. Meet billable hour goals as defined by your manager and work within prescribed budget for each project.Responsibilities:- Serve as the client's primary point of contact- Be a keen problem-solver that can think on his/her feet- Must own client issues, from start to finish- Have a desire to grow and advance within the organization- Must be able to rely on your resources and quickly research a response - Anticipate the client's next five questions and provide the answers before they ask- Provide a personal, easy, reliable, and clear experience to our clients so they know that is a world-class service provider- Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growthJob Requirements:- At least 1 year of Administrative Assistant experience preferred- Excellent communication skills (written and verbal)- Internet research skills- Knowledgeable computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems- Demonstrated knowledge of records maintenance- Deep understanding of Microsoft Excel- Calendar managements and scheduling appointments experience highly desired- Comprehensive knowledge of navigating basic office equipment and protocolsAre you passionate about supporting a dynamic and growing company and looking to thrive in a creative environment? Then we would love to hear from you! We are looking to fill this position by the end of the week, so contact us today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Glendale , Customer Service Representative, Hospitality & Tourism , Glendale, Arizona