Call Center Representative
Company: Monogram Health
Location: Tempe
Posted on: April 5, 2026
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Job Description:
Position: Onsite Call Center Representative The Onsite Call
Center Representative is the first Monogram Health voice the
patient meets. The Onsite Call Center Representative is responsible
for reaching out to patients over the phone to begin the process of
educating them about existing benefits of their healthcare plan and
encouraging and facilitating their enrollment into our program. The
Patient Care Center is open and staffed seven (7) days per week
between the core business hours of: 8:00am to 7:00pm (CST) Monday
through Friday 7:00 am – 6:00 pm (CST) Saturday and Sunday The
selected individual will be required to work on-site and may be
required to work weekends and holidays. All Patient Care Center
staff are expected to demonstrate adaptability, empowerment,
collaboration, ownership, compassion, and integrity. Roles and
Responsibilities Conducts a high volume of outbound calls, hot or
cold leads, to prospective patients and receives inbound calls from
patients and providers. Effectively communicates and sells the
value of Monogram Health based on the needs of our patients to
increase enrollment. Conducts outreach to existing patients to
schedule annual exams or re-engage as necessary based on missed or
needed visits; is able to reinforce the value of our services and
overcome objections Adheres to procedures, workflows, and scripts
to ensure confirmation of HIPPA and Health Plan eligibility and
accurate and applicable communications and information about
Monogram Health services. Protects the health care privacy of
patients by strictly following HIPAA regulations. Notates and
enters data as needed into Salesforce, as required to support all
activities of the call. Fields call with a positive attitude,
building rapport and trust with patients. Supports Monogram Health
as necessary with any tasks required to deliver excellent
personalized care and performs all other job-related duties as
assigned. Proficiency in using various software, electronic health
record platform(s), and multiple screens. Essential Job Functions:
Visual acuity – 100% to read scripts, company literature such as
workflow guides and resources, electronic files, patient
demographics. Hearing – 100%– ability to hear and respond to phone
calls, converse with patients, colleagues, and others. Manual
dexterity for repetitive motion 100% - essential for keyboarding,
data entry, patient call documentation and dispositioning, and as
necessary computer dialing. Sitting - 100% Standing – 5% Walking –
2% On-site position – 100% Position Requirements High School
Diploma or GED required. Must be 18 years of age or older. English
language proficiency required; bilingual (Spanish/English)
preferred. Proven ability to learn and retain information in an
exceptionally fast-paced environment. Proven ability to balance
multiple competing priorities while meeting or exceeding deadlines.
Must possess an innate ability to overcome objections. Must be
dependable, with a strong dedicated work ethic, attention to detail
and accuracy. Thrive in a very fast paced start up environment
while embracing change with a "can do" attitude. Demonstrated
verbal, listening, and written communication skills are required.
Demonstrated experience in sales, telemarketing, in the health care
industry and heavy outbound appointment setting is a significant
and strongly preferred. Knowledge of medical terminology Previous
home health and care management experience preferred. Benefits
Opportunity to work in a dynamic, fast-paced, and innovative
value-based provider organization that is transforming the delivery
of kidney care. Comprehensive medical, dental, vision and life
insurance Flexible paid leave and vacation policy 401(k) plan with
matching contributions About Monogram Health Monogram Health is a
leading multispecialty provider of in-home, evidence-based care for
the most complex of patients who have multiple chronic conditions.
Monogram health takes a comprehensive and personalized approach to
a person’s health, treating not only a disease, but all of the
chronic conditions that are present - such as diabetes,
hypertension, chronic kidney disease, heart failure, depression,
COPD, and other metabolic disorders. Monogram Health employs a
robust clinical team, leveraging specialists across multiple
disciplines including nephrology, cardiology, endocrinology,
pulmonology, behavioral health, and palliative care to diagnose and
treat health issues; review and prescribe medication; provide
guidance, education, and counselling on a patient’s healthcare
options; as well as assist with daily needs such as access to food,
eating healthy, transportation, financial assistance, and more.
Monogram Health is available 24 hours a day, 7 days a week, and on
holidays, to support and treat patients in their home. Monogram
Health’s personalized and innovative treatment model is proven to
dramatically improve patient outcomes and quality of life while
reducing medical costs across the health care continuum. LI-SJ1
Keywords: Monogram Health, Glendale , Call Center Representative, Healthcare , Tempe, Arizona
