Mental Health Program Coordinator
Company: International Rescue Committee
Posted on: May 25, 2023
Requisition ID: req41268Job Title: Mental Health Program
CoordinatorSector: Social WorkEmployment Category:
RegularEmployment Type: Full-TimeCompensation: USD 23.41 - 26.46
HourlyLocation: Phoenix, AZ USA
Job Overview:The IRC is establishing an initiative to improve the
adjustment and resilience of victims of crime, survivors of torture
and people forcibly displaced from their home country and new to
the community. The Mental Health Program Coordinator will serve
three main functions:
- Provide specialized and intensive support as needed to IRC
clients who may be experiencing a mental health or safety
- Build the capacity of internal and external stakeholders as it
relates to supporting the mental health, adjustment, and resilience
of newly arrived refugees.
- Coordinate referrals and services and advocate for access to
quality care that is culturally responsive and linguistically
- Serve as the point person for the office in implementation of
crisis and non-crisis pathway interventions for clients
experiencing behavioral health concerns, interpersonal violence,
substance use disorders and other related mental health issues. The
activities may include screening, triage, psychoeducation, safety
planning, referrals, care coordination and accompanying clients to
- Facilitate or co-facilitate workshops or support groups to
support the mental health, adjustment, and resilience of IRC
- Ensure follow-up care for clients of concern and track clinical
outcomes with clients who are receiving mental health services in
the community by completing quarterly screening, assessment and/or
client satisfaction surveys.
- Work with the local office and IRC national leadership to
develop or refine mental health and crisis related protocols.
- As needed support or provide intake and assessment to
individuals and families.
- Provide training and guidance to IRC staff on behavioral health
and trauma-informed practice.
- Enhance and sustain partnerships with community mental health
agencies to expand available resources to clients.
- Carry a small caseload of 5-8 clients who are enrolled in the
survivor of torture programs and provide intensive case management
services, including developing self-sufficiency strategies, monitor
progress, and provide support to clients in addressing housing,
health, education, employment, financial assistance, legal issues,
and other needs which may emerge. Coordinate with other IRC
programs, and other service providers to meet the needs of
- Participate in recruitment, onboarding process and retention of
S&W interns and volunteers; supervise S&W interns when
- Document activities through case noting and data entry.
- Monitor program activity and quality through oversight and
support related to case documentation.
- Evaluate effectiveness of program related to client progress
and individual service plan objectives.
- Monitor data quality and track program data.
- Generate accurate and timely reports.
- Complete established training and participate in weekly
- Follow all policies, procedures, and protocols of the
- Other duties as assigned.
Key Working Relationships:Position Reports to: Clinical Manager
Position directly supervises: Safety & Wellness Interns
Other Internal and/or external contacts: Mental Health Technical
Adviser, Evidence-based intervention trainers, mental health
providers and systems
- Fluency in English
- Bilingual in another language desired but not requiredWork
- Two years of progressively responsible experience in the mental
health/social services sector preferred.
- One year of progressively responsible experience in refugee
- Masters' degree with a focus on mental health or social
- Bachelor's degree in social work or related field required.
Demonstrated Skills and Competencies:
- Experience in assessing and responding to mental health
concerns including suicidal ideation and substance abuse
- Experience in assessing and responding to safety concerns
including those related to abuse, neglect, exploitation, and other
issues related to interpersonal violence
- Case management experience in a social services environment
strongly preferred, ideally with refugees, asylum seekers, and
highly traumatized populations
- Experience in providing training, coaching, and/or
- Knowledge of the mental health and social service system in the
- Experience working with refugees and immigrants strongly
preferred; lived experience as a refugee or immigrant highly
- Strong understanding of trauma informed care and commitment to
client centered, strengths based, and culturally appropriate
- Outstanding communication and interpersonal skills
- Highly organized with excellent problem-solving skills and
demonstrated ability to multi-task, prioritize duties and manage
- High level of energy, motivation, and dedication to
continuously improve service delivery
- Ability to work independently and as a team member in a
fast-paced, cross-cultural environment
- Demonstrated success working and communicating effectively
across lines of difference with respect to race, gender, ethnicity,
language, religion and age
- Ability to follow strict guidelines of client confidentiality
- Proficient in Microsoft Office applications (Word, Excel,
Outlook) and familiarity with data-tracking systems
- Standard, professional office environment combined with
community-based work. At times this position may also be remote
depending on the COVID-19 context.
Compensation: Posted pay ranges apply to US-based candidates.
Ranges are based on various factors including the labor market, job
type, internal equity, and budget. Exact offers are calibrated by
work location, individual candidate experience and skills relative
to the defined job requirement.
COVID-19 Vaccination Requirement: In accordance with IRC's duty to
provide and maintain a workplace that is free of known hazards and
our commitment to safeguard the health of our employees, clients,
and communities, IRC requires new hires to furnish proof of
vaccination against COVID-19 in order to be considered for any
in-office or hybrid positions. All IRC US offices require full
vaccination to attend any in-office functions (e.g., meetings,
trainings).Commitment to Diversity and Inclusivity: IRC is
committed to building a diverse organization and a climate of
inclusivity. We strongly encourage applications from candidates who
can demonstrate that they can contribute to this goal. Equal
Opportunity Employer: We are an equal opportunity employer and
value diversity at our company. We do not discriminate on the basis
of race, religion, color, national origin, sex, gender, gender
expression, sexual orientation, age, marital status, veteran
status, or disability status. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.US Benefits:
We offer a comprehensive and highly competitive set of benefits. In
the US, these include: 10 sick days, 10 US holidays, 20-25 paid
time off days (depending on role and tenure), medical insurance
starting at $145 per month, dental starting at $7 per month, and
vision starting at $5 per month, FSA for healthcare, childcare, and
commuter costs, a 403b retirement savings plans with up to 4.5%
immediately vested matching contribution, plus a 3-7% base IRC
contribution (3 year vesting), disability & life insurance, and an
Employee Assistance Program which is available to our staff and
their families to support counseling and care in times of crisis
and mental health struggles.
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Keywords: International Rescue Committee, Glendale , Mental Health Program Coordinator, Healthcare , Glendale, Arizona
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