Support Coordinator - Verdugo Institute of Urology - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Company: University of Southern California
Location: Glendale
Posted on: January 27, 2023

Job Description:

As a part of the Ambulatory clinic, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Must be comfortable with computers and medical terminology. In depth knowledge of major insurance plans and types of coverage provided, including government health programs.

May be assigned fill in MA duties as needed.

Performs other duties as assigned.

Minimum Education:

* High school graduate or equivalent work experience in customer service and/or medical office; Bachelor's Degree preferred.
* Medical Assistant Certificate/Diploma

Minimum Experience/Knowledge:

* At least 2 years of acute care, ambulatory care, or surgical center setting preferred.
* Proven record of dealing with the public in a customer service role. Knowledge of medical terminology preferred. Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred. Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.
* Must have excellent communication skills, including the ability to speak, read and write English proficiently.

Required License/Certification:

* Current BLS for Healthcare from the American Heart Association required at time of hire.
* Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date (applicable to employees working within City of LA).

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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Keywords: University of Southern California, Glendale , Support Coordinator - Verdugo Institute of Urology - Full Time 8 Hour Days (Non-Exempt) (Non-Union), Healthcare , Glendale, Arizona