PATIENT CARE COORDINATOR (DENTAL)
Company: Comprehensive Community Health Centers Inc.
Location: Glendale
Posted on: August 4, 2022
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Job Description:
Description:
JOB SUMMARYThe Patient Care Coordinator is the first point of
contact for everyone contacting the Health Center. The position
requires Medical/Dental office knowledge and the ability to input
data accurately into the computer system. Must be detail oriented
with excellent interpersonal and customer service skills. Greets,
schedules, and directs patients.ESSENTIAL DUTIES AND
RESPONSIBILITIESWelcomes and greets all patients, visitors, and
guests in person or over the phone. Strong focus on Patient
Experience.Registers new patients and updates existing patient
demographics by collecting detailed information, including personal
and financial information.Ensure all necessary household and income
information is current.Identifies payer source, verifies insurance
and obtains any necessary authorizations, assigns correct pay type,
and any collects payments due.Copy, scan, and fax documents as
needed.Maintain provider schedules following office scheduling
polices.Promptly answers all incoming calls while maintaining a
polite consistent phone manner and using proper phone
etiquette.Responds to patients, prospective patients, and visitor
inquiries in a courteous manner.Take messages for providers and
staff as needed.Responsible for keeping front office and reception
area clean and organized.Attend trainings and meetings as
needed.Handling incoming and outgoing mail per office
protocolsPrepare daily reports and batches for business
office.Facilitates patient flow by following check in protocols,
being aware of delays, and communicating with patients and clinical
staff.Able to anticipate inventory and equipment needs and
communicate needs to appropriate staff.Completes billing and
collection processes and prepares for distribution to appropriate
sources.Is aware of, and able to abide by all HIPAA regulations
protecting patient confidentiality.May perform other duties
assigned by management as needed..
Requirements:
EDUCATION, TRAINING AND EXPERIENCEHigh School Diploma or GED.Two
years experience in a Community Health setting preferred.Medical or
Dental Assistant Certification preferred.Bi-lingual
preferredExperience in operating a computer and word
processing.KNOWLEDGE, SKILLS AND ABILITIESProficiency with computer
applications such as Microsoft Excel, Power Point and Word.Ability
to learn and utilize patient management software and dental
practice software.Flexible and able to multi-task; can work within
an ambiguous, fast-moving environment, while also driving toward
clarity and solutions; demonstrated resourcefulness in setting
priorities and guiding investment in people and systemsAbility to
find solutions when barriers are identified.Strong documentation
skills.Ability to multi-task and prioritize when needed.Ability to
independently seek out resources and work collaboratively.Ability
to read, understand and follow oral and written
instructions.Experience and work ethics that supports working
within a high functioning, team-oriented environment.Demonstrates a
willingness and ability to work under supervision.Ability to
develop and maintain good working relationships with staff.Ability
to use computer and learn new software programs.Excellent
interpersonal skills reflecting clarity and diplomacy and the
ability to communicate accurately and effectively with all levels
of staff and management.Demonstrates ability to work in a
regulatory climate that includes oversight of state and federal
entities, payer contracts etc.Possesses ability to communicate
effectively, both verbally and in writing.Possesses genuine respect
for others and acceptance of their individual social and cultural
traits.Proficient knowledge of Microsoft Outlook.Able to travel and
attend professional meetings, conferences, trainings and clinic
sites.Demonstrate flexibility, enthusiasm, and willingness to
cooperate while working with others in multi-disciplinary
teams.Proficiency and/or ability to expand knowledge of department
specific key performance indicators. This includes interrupting
data and ability to generate, as well, share self-service reports.
In addition, the ability use reports/data to drive decision
making.Performs other related duties as assigned.PHYSICAL
DEMANDSPosition requires prolonged sitting at a computer, some
bending, lifting, stooping and stretching. Good eye-hand
coordination and manual dexterity sufficient to operate a computer
keyboard, photocopy machine, telephone, and other office equipment
is also required. Employee must have normal range of hearing and
eyesight.NOTE: The essential job functions for this position
include, but may not be limited to those listed in this job
description. Employees hired for this position must be able to
perform the essential functions of this job without imposing
significant risk of substantial harm to the health or safety of
themselves or othersPI184703523
Keywords: Comprehensive Community Health Centers Inc., Glendale , PATIENT CARE COORDINATOR (DENTAL), Healthcare , Glendale, Arizona
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