Medical Administrative Associate - CMG
Posted on: June 20, 2022
The Medical Administrative Associate (MAA) is an integral member
of the multi-disciplinary team who functions under the direction
and supervision of a registered nurse and/or licensed physician.
The position provides professional, courteous, and friendly
assistance to our customers. The MAA serves as a resource for
internal and external customers by utilizing a number of resources
such as established Cigna policies; protocols and guidelines to
ensure delivery of quality care within the guidelines of Cigna
Medical Group Standard Operating Procedures, Policies, and
Procedures. Contributes to the organization's drive to achieve
"Triple Aim": improved individual customer experience, improved
health and quality of care, and reduced cost of care.
Place the patient first in all you do to make each patient
interaction a positive experience. Provide each patient with an
exceptional customer experience by greeting them with a warm
welcome and smile as they enter the healthcare setting. Maintain
eye contact. Introduce yourself and role to the patient/customer
with whom you are interacting. Maintain a professional appearance
of self and the workplace at all times. Communicate with patients
promptly and efficiently using words the patient understands; keep
the patient informed of delays in service and/or clinician wait
times. Take ownership and accountability for responding to patient
questions, concerns, or complaints. Consistently seek assistance to
help the patient if you are unable to resolve on your own. Provides
immediate service recovery and work to exceed patient/customer
expectations surrounding resolution of concerns.
* Medical terminology preferred.
* One year customer service and PC skills required.
* One year customer service in health care, cash handling, typing,
scheduling application experience preferred.
* Ability to convey information to customers in a warm, clear,
* Demonstrates positive customer service behaviors.
Cigna Corporation exists to improve lives. We are a global health
service company dedicated to improving the health, well-being and
peace of mind of those we serve. Together, with colleagues around
the world, we aspire to transform health services, making them more
affordable and accessible to millions. Through our unmatched
expertise, bold action, fresh ideas and an unwavering commitment to
patient-centered care, we are a force of health services
innovation. When you work with us, or one of our subsidiaries,
you'll enjoy meaningful career experiences that enrich people's
lives. What difference will you make?
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a
Cigna has a tobacco-free policy and reserves the right not to hire
tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be
considered for employment unless they enter a qualifying smoking
cessation program prior to the start of their employment. These
states include: Alabama, Alaska, Arizona, Arkansas, Delaware,
Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland,
Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah,
Vermont, and Washington State.
Keywords: Cigna, Glendale , Medical Administrative Associate - CMG, Healthcare , Glendale, Arizona
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