PATIENT CARE COORDINATOR (DENTAL)
Company: Comprehensive Community Health Centers Inc.
Location: Glendale
Posted on: May 16, 2022
Job Description:
Description:
JOB SUMMARY The Patient Care Coordinator is the first point of
contact for everyone contacting the Health Center. The position
requires Medical/Dental office knowledge and the ability to input
data accurately into the computer system. Must be detail oriented
with excellent interpersonal and customer service skills. Greets,
schedules, and directs patients. ESSENTIAL DUTIES AND
RESPONSIBILITIES
- Welcomes and greets all patients, visitors, and guests in
person or over the phone. Strong focus on Patient Experience.
- Registers new patients and updates existing patient
demographics by collecting detailed information, including personal
and financial information.
- Ensure all necessary household and income information is
current.
- Identifies payer source, verifies insurance and obtains any
necessary authorizations, assigns correct pay type, and any
collects payments due.
- Copy, scan, and fax documents as needed.
- Maintain provider schedules following office scheduling
polices.
- Promptly answers all incoming calls while maintaining a polite
consistent phone manner and using proper phone etiquette.
- Responds to patients, prospective patients, and visitor
inquiries in a courteous manner.
- Take messages for providers and staff as needed.
- Responsible for keeping front office and reception area clean
and organized.
- Attend trainings and meetings as needed.
- Handling incoming and outgoing mail per office protocols
- Prepare daily reports and batches for business office.
- Facilitates patient flow by following check in protocols, being
aware of delays, and communicating with patients and clinical
staff.
- Able to anticipate inventory and equipment needs and
communicate needs to appropriate staff.
- Completes billing and collection processes and prepares for
distribution to appropriate sources.
- Is aware of, and able to abide by all HIPAA regulations
protecting patient confidentiality.
- May perform other duties assigned by management as needed.
.
Requirements:
EDUCATION, TRAINING AND EXPERIENCE
- High School Diploma or GED.
- Two years experience in a Community Health setting
preferred.
- Medical or Dental Assistant Certification preferred.
- Bi-lingual preferred
- Experience in operating a computer and word processing.
KNOWLEDGE, SKILLS AND ABILITIES
- Proficiency with computer applications such as Microsoft Excel,
Power Point and Word.
- Ability to learn and utilize patient management software and
dental practice software.
- Flexible and able to multi-task; can work within an ambiguous,
fast-moving environment, while also driving toward clarity and
solutions; demonstrated resourcefulness in setting priorities and
guiding investment in people and systems
- Ability to find solutions when barriers are identified.
- Strong documentation skills.
- Ability to multi-task and prioritize when needed.
- Ability to independently seek out resources and work
collaboratively.
- Ability to read, understand and follow oral and written
instructions.
- Experience and work ethics that supports working within a high
functioning, team-oriented environment.
- Demonstrates a willingness and ability to work under
supervision.
- Ability to develop and maintain good working relationships with
staff.
- Ability to use computer and learn new software programs.
- Excellent interpersonal skills reflecting clarity and diplomacy
and the ability to communicate accurately and effectively with all
levels of staff and management.
- Demonstrates ability to work in a regulatory climate that
includes oversight of state and federal entities, payer contracts
etc.
- Possesses ability to communicate effectively, both verbally and
in writing.
- Possesses genuine respect for others and acceptance of their
individual social and cultural traits.
- Proficient knowledge of Microsoft Outlook.
- Able to travel and attend professional meetings, conferences,
trainings and clinic sites.
- Demonstrate flexibility, enthusiasm, and willingness to
cooperate while working with others in multi-disciplinary
teams.
- Proficiency and/or ability to expand knowledge of department
specific key performance indicators. This includes interrupting
data and ability to generate, as well, share self-service reports.
In addition, the ability use reports/data to drive decision
making.
- Performs other related duties as assigned. PHYSICAL DEMANDS
Position requires prolonged sitting at a computer, some bending,
lifting, stooping and stretching. Good eye-hand coordination and
manual dexterity sufficient to operate a computer keyboard,
photocopy machine, telephone, and other office equipment is also
required. Employee must have normal range of hearing and eyesight.
NOTE: The essential job functions for this position include, but
may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the
essential functions of this job without imposing significant risk
of substantial harm to the health or safety of themselves or others
PI177037537
Keywords: Comprehensive Community Health Centers Inc., Glendale , PATIENT CARE COORDINATOR (DENTAL), Healthcare , Glendale, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...