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Application Support M3 Managing Director

Company: VirtualVocations
Location: Glendale
Posted on: February 12, 2024

Job Description:

A company is looking for a Managing Director, Application Support (M3).
Key Responsibilities:

Oversee support of enterprise mission critical systems providing support to systems users across the agency
Develop and manage SLA's for system health, customer support, and operations. Develop and report on KPIs
Manage and maintain System Operations Schedule and rotation of duties across Application Support & Operations team

Required Qualifications:

Minimum of a Bachelor Degree or equivalent experience, plus at least 10 years of relevant experience
Experience supporting software applications and operations
Demonstrated experience and track record of successfully managing a team
Proven willingness and ability to make independent decisions quickly and effectively with demonstrated attention to anticipated impact and resolutions
Cross-cultural resourcefulness with the ability to develop support and operational strategies to achieve operational efficiencies and stable technology platforms

Keywords: VirtualVocations, Glendale , Application Support M3 Managing Director, Executive , Glendale, Arizona

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