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Case Manager

Company: The Law Offices of Christopher L. Hoglin, P.C.
Location: Glendale
Posted on: February 10, 2024

Job Description:

As the firm's Case Manager, you will be the owner of the front-end client experience. The successful candidate will be warm, friendly, extremely customer service-oriented, and passionate about developing a positive rapport with our clients.--This person will present a professional demeanor and have strong interpersonal abilities with clients, colleagues, opposing counsels, potential clients, and outside vendors.--The ideal candidate will be a team player and have a positive, energetic, can-do attitude with excellent problem-solving and critical-thinking skills.--This candidate will have excellent verbal and written communication skills and have strong organizational skills and a meticulously detail-oriented approach to their work. This position is based on-site and requires in-person attendance.

--- Manage front-end client experience by warmly greeting clients and visitors to the office with a friendly and professional demeanor.
--- Triage phone calls and efficiently answer client questions. Strong ability to de-escalate emotionally charged conversations and set client expectations.
--- Work closely with attorneys and clients to effectively communicate case strategy, court procedure, case status, and next steps.
--- Manage firm caseload with minimal supervision.
--- Arrange and schedule all court appearances, and deadlines, meet & confer, depositions, client meetings, and consultation appointments for 3 attorneys.
--- Enter daily time records for proper client billing.
--- Process office correspondence, scan upload to the client file, and disseminate to team and client with an update.
--- Monitoring client portal responding to client inquiries and sharing client docs through the portal.
--- Conduct initial lead intake, set consults with attorneys, and update lead dashboard for marketing purposes.
--- Ensure office space is kept clean and organized.

Required Qualifications:
--- Associate degree, or higher preferred.
--- 1-2 years of experience working in a family law firm
--- Excellent organizational skills and time management skills.
--- Must have a good understanding of court procedures.
--- Excellent verbal and written communication skills.
--- Applicant must be able to type 50+ wpm.
--- Ability to multitask and prioritize in a fast-paced environment.
--- Proficient in Microsoft Outlook, Word, Teams, and Sharepoint.
--- Knowledgeable in Clio management and comfortable learning new technology.
--- Excellent problem-solving and critical-thinking skills.
--- A team player is eager to contribute to a collaborative and accountable team.
--- Ability to lift 25 lbs.

Preferred Qualifications:
--- Bilingual - Spanish or Chinese.

About Company:
We are a small boutique client-centered firm centrally located in San Gabriel Valley. We are devoted to producing the highest caliber of legal representation and are guided by an uncompromising commitment to our clients.

Keywords: The Law Offices of Christopher L. Hoglin, P.C., Glendale , Case Manager, Executive , Glendale, Arizona

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