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Customer Care Rentals Manager

Company: VirtualVocations
Location: Glendale
Posted on: September 19, 2023

Job Description:

A company is looking for a Customer Care Manager in Rentals.
Key Responsibilities:

Lead and support the Rental Manager support team to drive business results and deliver a world-class customer experience
Develop and refine processes to meet future business needs
Collaborate with key partners to improve customer satisfaction and drive improvements and efficiencies


Intermediate knowledge of customer service tools and platforms like Zendesk or Salesforce
Real estate experience and knowledge preferred
2+ years of previous direct leadership experience in a contact or client services center
2+ years experience coaching direct reports to performance improvements and customer service satisfaction
Open to quarterly travel for team retreats

Keywords: VirtualVocations, Glendale , Customer Care Rentals Manager, Executive , Glendale, Arizona

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