Customer Care Rentals Manager

Company: VirtualVocations
Location: Glendale
Posted on: September 19, 2023

Job Description:

A company is looking for a Customer Care Manager in Rentals.
Key Responsibilities:

Lead and support the Rental Manager support team to drive business results and deliver a world-class customer experience
Develop and refine processes to meet future business needs
Collaborate with key partners to improve customer satisfaction and drive improvements and efficiencies

Qualifications:

Intermediate knowledge of customer service tools and platforms like Zendesk or Salesforce
Real estate experience and knowledge preferred
2+ years of previous direct leadership experience in a contact or client services center
2+ years experience coaching direct reports to performance improvements and customer service satisfaction
Open to quarterly travel for team retreats

Keywords: VirtualVocations, Glendale , Customer Care Rentals Manager, Executive , Glendale, Arizona

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