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Help Desk Manager

Company: VirtualVocations
Location: Glendale
Posted on: September 16, 2023

Job Description:

A company is looking for a Help Desk Manager.
Key Responsibilities:

Manage a large-scale telehealth help desk, overseeing a team of 100+ technical help desk agents
Expand staffing of the contact center to accommodate annual surge in volume
Ensure all projects have clear goals, objectives, and milestones, and meet service level agreements and performance standards

Required Qualifications:

Masters' degree or equivalent experience
Minimum 6 years relevant experience managing a technical service desk of a similar scale, scope, and complexity
PMP certification
Public Trust clearance

Keywords: VirtualVocations, Glendale , Help Desk Manager, Executive , Glendale, Arizona

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