Help Desk Manager
Posted on: September 16, 2023
A company is looking for a Help Desk Manager.
Manage a large-scale telehealth help desk, overseeing a team of
100+ technical help desk agents
Expand staffing of the contact center to accommodate annual surge
Ensure all projects have clear goals, objectives, and milestones,
and meet service level agreements and performance standards
Masters' degree or equivalent experience
Minimum 6 years relevant experience managing a technical service
desk of a similar scale, scope, and complexity
Public Trust clearance
Keywords: VirtualVocations, Glendale , Help Desk Manager, Executive , Glendale, Arizona
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