Implementation Enterprise Sr Manager
Company: VirtualVocations
Location: Glendale
Posted on: September 16, 2023
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Job Description:
A company is looking for a Senior Manager, Implementation
(Enterprise) for a remote position in the United States.
Key Responsibilities:
Hire, mentor, and grow high-performing teams that consistently meet
and exceed quarterly goals and targets
Successfully resolve customer escalations for maximum satisfaction
and positive relationships
Leverage a data-driven approach to building and optimizing
processes that drive efficiency and an improved customer
experience
Required Qualifications:
8+ years of experience leading an Implementation or Customer
Success team within a fast-paced environment, startup, or SaaS
organization
Deep understanding of systems and operations with B2B or B2C
products
Experience hiring and managing a distributed team
Proven track record of success in scaling teams and maintaining
SLAs as well as other key performance metrics
A data-driven approach to developing, tracking and optimizing
performance metrics
Keywords: VirtualVocations, Glendale , Implementation Enterprise Sr Manager, Executive , Glendale, Arizona
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