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Implementation Enterprise Sr Manager

Company: VirtualVocations
Location: Glendale
Posted on: September 16, 2023

Job Description:

A company is looking for a Senior Manager, Implementation (Enterprise) for a remote position in the United States.
Key Responsibilities:

Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
Successfully resolve customer escalations for maximum satisfaction and positive relationships
Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience

Required Qualifications:

8+ years of experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
Deep understanding of systems and operations with B2B or B2C products
Experience hiring and managing a distributed team
Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
A data-driven approach to developing, tracking and optimizing performance metrics

Keywords: VirtualVocations, Glendale , Implementation Enterprise Sr Manager, Executive , Glendale, Arizona

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