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ITSM Manager

Company: VirtualVocations
Location: Glendale
Posted on: September 15, 2023

Job Description:

A company is looking for an ITSM Manager in the USA, remote position.
Key Responsibilities:

Lead and support the development, maintenance, and monitoring of ITSM Practice frameworks
Collaborate with and support multiple IT teams in the adoption and effective utilization of ITSM frameworks
Develop and maintain metrics, reports, and dashboards to drive campus-wide adoption of frameworks, policies, and procedures

Required Qualifications:

Bachelor's degree in a related field or equivalent combination of education and experience
5+ years of experience in supporting ITSM processes and knowledge of ITIL/ITSM best practices
5+ years of experience using ServiceNow or similar platforms and discovery tools
5+ years of experience in design, development, and implementation of automated processes for ITSM suites
PMP, COBIT, and knowledge management skills

Keywords: VirtualVocations, Glendale , ITSM Manager, Executive , Glendale, Arizona

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