Sr. Manager, Platform Assurance

Company: CSAA Insurance Group
Location: Glendale
Posted on: January 21, 2023

Job Description:

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Manager, Platform Assurance! Join us and support CSAA IG in achieving our goals.The Sr. Manager of Platform Assurance is responsible to improve application reliability, ensure platform quality and reduce risk for all CSAA core insurance and digital applicationsYour work:

• Manage a team of engineers and analysts responsible for site reliability and platform quality for CSAA's core Insurance Applications including but not limited to Policy (PAS), Claims (CAS), Billing and Payments (Payment Central), Customer communications, IVR, Mobile Apps, Marketing Automation, Sales Portals, public website as well as API's and other services used to deliver a customer and agent experience.
• Define appropriate metrics and targets for applications, services and key integrations to include Service Level Objectives (SLO), Service Level Agreements (SLA), Error Budgets and Key Risk Indicators (KRI).
• Drive reduction in toil through automation of IT Operations tasks and champion the increased use of automation pipelines and have experience in DevOps and SRE practices.
• Work with Agile Delivery teams to ensure products and services are appropriately ready for release to production. Provide requirements to the Development teams for operationalizing application stabilization and performance improvements. Has experience in Quality Assurance best practices and Performance Load Testing.
• Ensure effective monitoring, logging and alerting frameworks are used to implement automated monitoring at the application, API, and UX components. Requires familiarity with APM and logging tools such as NewRelic, Data Dog and Splunk.
• Ensure appropriate system controls are in place and operating effectively to validate delivery of business services, meet requirements for business operations and satisfy audit requirements. The ideal candidate will have experience working with IT Governance, Risk and Controls processes, audit evidence collection, findings remediation, exception management, compliance controls and GRC tools such as Archer.
• Identify, measure and prioritize a backlog of technical debt, system upgrades and other critical technology improvements and work with Delivery and other IT teams to drive resolution for improved sustainability and security.
• Nurture a learning organization culture including a fail fast mentality ("failing immediately and visibly"), encouragement to continually expand skills and recognition for innovation.
• Recruit and retain highly talented team members ensuring clear role definition, active involvement in recruitment, and growth and development of team members to successfully deliver on priorities and goals.
• Ensures alignment with corporate and line of business goals and objectives.
• Leads and manages multiple Manager-led teams and ensures the high performance and productivity of those teams.
• Coach, and mentor direct reports to become members of a high performing team that exhibits trust, transparency, shared commitment, personal accountability and collective results.
• Responsible for concurrent management of several large programs and projects, and their coordination with other initiatives within the Enterprise and each other
• Creates and supports succession plans that align and support organizational goals and objectives.What would make us excited about you?
  • Bachelor's degree in related area (Computer Science, Engineering, or Business) or an equivalent combination of education and experience.
  • 10+ years experience in managing information technology systems and projects for a large IT department.
  • 10+ years managing people.
  • Extensive experience in communicating with executive and operational management
  • Large-scale project or program management experience
  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.Preferred qualifications
    • MBA or other advanced degree
    • Financial services or relevant industry experience (some combination of Insurance or financial services, automotive services, and/or travel services).Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. CSAA IG is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.CSAA IG CareersAt CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.Join us if you BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.COMMIT to being there for our customers and employees.CREATE a sense of purpose that serves the greater good through innovation.Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.CSAA Insurance Group is an equal opportunity employer.The national average salary range for this position is $165,780-$184,200. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $149,202-$221,000. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 18% of eligible pay.If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska. Must have authorization to work indefinitely in the US.

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