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Fraud Prevention Assistant Manager

Company: Credit Union West
Location: Glendale
Posted on: November 25, 2022

Job Description:

Credit Union West has been named a 'Top Company to Work for in Arizona' for the tenth year in a row (2013-2022)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to competitive wages, Credit Union West offers the following:Full-time employees receive 100% paid health, dental & vision insuranceEarn incentives up to 15%, depending on position401K plan with employer matching funds up to 5%Tuition reimbursementGym membership reimbursementPaid time off for holidays, vacation, and sick daysDiverse and inclusive workplaceCredit Union West membership and discountsBe part of our award-winning team!POSITION SUMMARYSupports the mission of the Credit Union by enhancing the quality of life for our members, by providing accurate and timely service that builds trust and loyalty, delivered in a professional member friendly environment.Responsible for the management and coordination of operational workflows for the Credit Union's comprehensive fraud prevention program. Ensures effective coordination and communication for working relations with Fraud Prevention Specialists, by providing continuous coaching, and mentoring. Ability to collaborate across departments to identify and implement process improvements. Analyze, detect, and prevent fraud using various core systems and AML platforms and programs. Ensure staff are effectively monitoring for potentially fraudulent activities with ACH, wire, online and mobile banking, bill pay, electronic funds transfer, checks, and other systems as defined. Ensures the credit union is protected from financial loss stemming from fraudulent behaviors of members or staff by creating and implementing appropriate fraud prevention programs and procedures in coordination with the Director of Compliance.Investigates and follows-up on fraud cases and recommends resolution based upon established risk tolerances and reports such cases to the Director of Compliance and applicable staff and management.Essential Functions & Additional Responsibilities50% Fraud Research and Analysis Management- Manages and reports the research and analysis of high-risk transactions and alerts that are used to identify possible cases of fraud. Evaluates each case with the fraud review team and makes recommendations appropriate for case disposition. Assists staff with member reviews and gathers documentary evidence to support potentially fraudulent or illegal conduct and immediately proceeds with corrective measures, which include but not limited to preventing further fraud, escalating the situation to the Director of Compliance, and appropriate management, and assisting in building a process to avoid future fraud. Develops, implements, and maintains professional working relationships with law enforcement agencies and other financial institutions in a mutual effort to combat fraud and prosecute criminals as necessary. Gathers, formats, and analyzes data into regular and ad-hoc reports, to provide insights and recommendations to the Director of Compliance30% Fraud Process and Procedure- In coordination with the Director of Compliance, assists in developing, updating, and building fraud related department procedures, policies, and forms. Recommends changes as needed to avoid risk and minimize losses to the credit union as well as improve efficiencies. Participates in systems implementation, testing, and ongoing accuracy of new and updated vendor applications for any programs that are subject to cross channel fraud. Participates in the development and implementation of the ODP program to ensure adherence of regulatory requirements and actively look for trends of negative share unavoidable losses to ensure policy and procedures in place are sufficient.15% BSA/AML -Assists the Director of Compliance in providing guidance to staff regarding the reporting of suspicious activity and the processing and completion of Suspicious Activity Notification Forms (SANFs) per federal standards, guidance, and regulations.5% Performs other duties as assigned.Education: Associate's college degree obtained through a formal 2-year program at an accredited educational facility preferred or equivalent experience preferred.Experience: 3-5 years of relevant experience and/or post-secondary degree in related field of study or an equivalent.

Keywords: Credit Union West, Glendale , Fraud Prevention Assistant Manager, Executive , Glendale, Arizona

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