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Assistant General Manager - Sales / Operations Manager

Company: Elements Massage
Location: Glendale
Posted on: November 23, 2022

Job Description:


Looking for a management position with growth opportunities in the Wellness industry? Elements Massage - is looking for an assistant general manager to oversee sales and operations for a Massage Therapy wellness studio. Contact us today!

The studio assistant general manager is responsible for the oversight of the administrative operations of the Elements Massage studio, a membership based massage studio in the wellness industry. This position ensures that the studio is providing the absolute best in class experience for each and every client and team member. The studio assistant general manager will also be responsible for coaching and mentoring the studio staff to ensure our high level of standards.

In addition to daily operational responsibilities, this position will strive to meet established studio goals and objectives in the areas of member growth, staffing levels including low turnover levels, recruiting and hiring objectives, and above all ensure a flawless experience for anyone who enters the studio, both team members and clients.

Elements Massage - Assistant General Manager Benefits:

$16.00 an hour plus commissions and an additional monthly bonus of up to $500
Medical, vision and dental insurance
Free massage therapy services

Superstar Assistant General Managers at Elements Massage will:

Consistently demonstrate desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with clients.
Provides strong leadership / management presence
Maintains quality service by enforcing organization standards
Maintains an impeccable and clean studio in accordance to our safety and sanitation standards

Management Responsibilities

Oversight of all studio operations.
Sales and customer service training, and mentoring.
Management of the studio team including sales and customer service goal setting, mentoring.
In charge of ensuring our proprietary client service model is executed flawlessly.
In charge of people aspects of the business including meeting objectives related to employee turnover, employee experience, recruiting, hiring, and training.
Practice what you preach by modeling sales, customer service, and other management duties in line with the Elements Massage system standards.
Design, implementation, and refinement of local studio policies and procedures that align with organizational objectives.
Assists studio owners in setting and achieving profit goals for the entire studio, including daily, weekly, and monthly targets.
Consistently creates a friendly environment for clients and team members by greeting, assisting, and quickly responding to questions and needs.

Assistant General Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy, and has the following:

Experience in management including but not limited to experience as a sales lead, assistant operations manager or sales coordinator.
Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
Implement structure, policies, and procedures.
Customer Service oriented
Ability to identify and problem solve, set expectation, goals, and delegate
Strong verbal and written communications skills
Possess strong interpersonal skills to communicate with confidence
Must be an excellent organizer and problem solver with strong project management skills
Must be able to work flexible days and hours; including nights, weekends, and holidays
Competent trainer and motivator
MindBody Software experience a plus


Legal Disclaimer: Each Elements Massage - studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners' studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage - studios. Elements Massage - and Elements Massage + design are registered trademarks owned by ETM.%35587761%

Keywords: Elements Massage, Glendale , Assistant General Manager - Sales / Operations Manager, Executive , Glendale, Arizona

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