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Manager, Operations Services

Company: Dine Brands Global
Location: Glendale
Posted on: June 24, 2022

Job Description:

Responsibilities Will Include

  • System engineering new and emerging technologies to drive operational efficiencies
  • Supports portfolio of projects and programs, managing projects simultaneously
  • Manages projects with varying degrees of complexity, definition and risk
  • Supports cross-functional initiatives from inception, testing and implementation to ongoing product management when necessary
  • Participates in developing project strategies, success criteria, plan, budget, risk, quality standards, and timeline with cross functional resources.
  • Participates in development and execution of testing and implementation plans for multi-year corporate initiatives
  • Serves as Operations support on emerging concepts and other strategic initiatives; keeps impact on Operations front and center for every recommended course of action.
  • Defines path to resolution, coordinates and integrates efforts across multiple projects
  • Work closely with cross functional team of subject matter experts; identifies resources required to meet the needs of the initiative; gains alignment from senior leaders on resource commitment
  • Drives results through others by influencing, gaining alignment and effectively facilitating cross-functional activities
  • Independently determines project risks and issues, identifies options and recommended solutions - elevates as necessary to drive results in a timely manner
  • Frequently interacts with franchisees and company leadership in order to:
    • Gain alignment
    • Develop and present win-win business solutions to meet various environmental needs.
    • Create and present professional level updates as needed
    • Consults with leadership to develop / provide operational recommendations to improve sales, profitability and efficiencies.
    • Develops cost/benefit models, conducts financial analysis to identify alternative business courses of action and provides recommendations with supporting analysis for executive decision making
    • Works directly with Franchisees, their designated points of contact and restaurant operators on strategic initiatives.Skills And Requirements
      • Bachelor's degree in Liberal Arts, or related discipline, or equivalent professional experience.
      • Minimum 8-10 years Project Management experience
      • Knowledge of restaurant industry technologies including POS and KDS
      • Multi-unit restaurant/food industry experience preferred
      • Strong analytical skills and attention to detail
      • Strong organizational skills
      • Excellent written and oral communication skills
      • Proficiency in Microsoft office applications, including: MS Excel, Outlook, Word, and PowerPoint. MS Project proficiency a plus.

Keywords: Dine Brands Global, Glendale , Manager, Operations Services, Executive , Glendale, Arizona

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