Manager, Operations Services

Company: Dine Brands Global
Location: Glendale
Posted on: June 24, 2022

Job Description:

Responsibilities Will Include

• System engineering new and emerging technologies to drive operational efficiencies
• Supports portfolio of projects and programs, managing projects simultaneously
• Manages projects with varying degrees of complexity, definition and risk
• Supports cross-functional initiatives from inception, testing and implementation to ongoing product management when necessary
• Participates in developing project strategies, success criteria, plan, budget, risk, quality standards, and timeline with cross functional resources.
• Participates in development and execution of testing and implementation plans for multi-year corporate initiatives
• Serves as Operations support on emerging concepts and other strategic initiatives; keeps impact on Operations front and center for every recommended course of action.
• Defines path to resolution, coordinates and integrates efforts across multiple projects
• Work closely with cross functional team of subject matter experts; identifies resources required to meet the needs of the initiative; gains alignment from senior leaders on resource commitment
• Drives results through others by influencing, gaining alignment and effectively facilitating cross-functional activities
• Independently determines project risks and issues, identifies options and recommended solutions - elevates as necessary to drive results in a timely manner
• Frequently interacts with franchisees and company leadership in order to:
  • Gain alignment
  • Develop and present win-win business solutions to meet various environmental needs.
  • Create and present professional level updates as needed
  • Consults with leadership to develop / provide operational recommendations to improve sales, profitability and efficiencies.
  • Develops cost/benefit models, conducts financial analysis to identify alternative business courses of action and provides recommendations with supporting analysis for executive decision making
  • Works directly with Franchisees, their designated points of contact and restaurant operators on strategic initiatives.Skills And Requirements
    • Bachelor's degree in Liberal Arts, or related discipline, or equivalent professional experience.
    • Minimum 8-10 years Project Management experience
    • Knowledge of restaurant industry technologies including POS and KDS
    • Multi-unit restaurant/food industry experience preferred
    • Strong analytical skills and attention to detail
    • Strong organizational skills
    • Excellent written and oral communication skills
    • Proficiency in Microsoft office applications, including: MS Excel, Outlook, Word, and PowerPoint. MS Project proficiency a plus.

Keywords: Dine Brands Global, Glendale , Manager, Operations Services, Executive , Glendale, Arizona