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Project Manager Service Desk

Company: SMCI
Location: Glendale
Posted on: June 20, 2022

Job Description:

Senior Service Desk/Help Desk Project Manager - Must have large enterprise experience.This is a W2, 7+ month contract! (No C2C or 3rd Parties please)100% RemoteWill mostly need to work PST. (Must be in PST or CMT zones)PLEASE DO NOT RESPOND UNLESS YOU CAN WORK W2 directly through SMCI Sr. Project ManagerJob Description: SMCI is seeking a Senior Project Manager with enterprise service desk experience: Problem Management, Major Incident Management, and 3rd party vendor mgmt.

  • Create, Maintain project schedules
  • Create project status reports
  • Schedule meetings
  • Document meeting notes
  • Capture business user requirements
  • Maintain issue/risk/action item list
  • Follow up on issues/risks/action items
  • Regularly communicate with stakeholders regarding project status, issues, and plans for resolution
  • Utilize Agile Project Management skills to drive the projects as required
  • Manage all project timelines facilitating meetings and daily stand ups
  • Communicate with client stakeholders, and all applicable team resources regarding scheduling, risk and issue resolution.
  • Manage project risks and issues by documenting in a RAID Log, working with the appropriate teams to resolve and communicating frequently with SME's and the business.
  • Manage change management decisions by documenting in a RAID Log, working with the appropriate teams for awareness, communication, development, testing, scheduling and release
  • Support creation of technical/business requirements, meeting minutes and workshop output.Requires: Agile, Scrum, Service Desk/Help Desk and ServiceNow knowledgeTools - ServiceNow, MS-Project, Smartsheet, Excel, MS-Office, SharePoint, BOX, WebExDuration - 6 mos. 100% remote - primarily PST Time zonePlease reach out to me directlyDirect Line: 818.962.2663Elena@SMCI.comi.com

Keywords: SMCI, Glendale , Project Manager Service Desk, Executive , Glendale, Arizona

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