Senior Manager, Strategic Operations
Company: Applebee's Restaurants LLC.
Location: Glendale
Posted on: May 15, 2022
Job Description:
Reporting to the Director of Strategic Operations, this high
visibility role is responsible for providing operational insight,
recommendations, and directions for nationwide programs. Key
leadership will be on display while cross-functionally leading
programs and initiatives that launch to the system improving
efficiencies, sales, profit, and guest satisfaction. Lead and
support projects from ideation, proof of concept, testing and
implementation. Key project support for testing and brand
initiatives across a broad array of subjects under the umbrella of
operating restaurants, including but not limited to food, beverage,
labor optimization, HR, training, IT systems, marketing,
development, and construction. Ability to lead with a values-based
focus to ensure cross-functional teams and departments partner
together to ensure efficiency and effectiveness throughout each
project. Work with all levels of internal and external leadership,
leading teams and ensuring all programs and initiatives are
complete and prepared for implementation, execution, operational
integration, resulting in driving overall performance. -
Responsibilities will include:
- Manages portfolio of projects and programs; manages project
simultaneously
- Manages projects with varying degrees of complexity, definition
and risk
- Leads cross-functional initiatives from inception through
testing and implementation
- Develops project strategies, success criteria, plan, budget,
risk, quality standards, and timeline with cross functional
resources
- Develops and execute testing and implementation plan for
multi-year corporate initiatives
- Serves as primary Operations lead on emerging concepts and
other strategic initiatives; keeps impact on Operations front and
center for every recommended course of action
- Defines path to resolution, coordinates and integrates efforts
across multiple projects
- Leads cross functional team of subject matter experts;
identifies resources required to meet the needs of the initiative;
gains alignment from senior leaders on resource commitment
- Drives results through others by influencing, gaining alignment
and effectively facilitating cross-functional activities
- Contributes to succession plan; mentors and develops junior
program management talent
- Independently determines project risks and issues, identifies
options and recommended solutions - elevates as necessary to drive
results in a timely manner
- Frequently interacts with senior level franchise and company
leadership in order to:
- Gain alignment
- Develop and present win-win business solutions to meet various
environmental needs.
- Create and present professional level updates as needed
- Consults with leadership to develop / provide operational
recommendations to improve sales, profitability and
efficiencies
- Manages vendor relationships for brand wide operational
programs
- Develops cost/benefit models, conducts financial analysis to
identify alternative business courses of action and provides
recommendations with supporting analysis for executive decision
making
- Works directly with Franchisees, their designated points of
contact and restaurant operators on Ops shakedowns, Menu pipeline
tests and other strategic initiatives About You - Skills and
Requirements
- Bachelor's degree or equivalent work experience
- Minimum 8-10 years Operations or Project Management
experience
- Knowledge of restaurant industry
- Multi-unit restaurant/food industry experience preferred
- Strong analytical skills and attention to detail
- Strong organizational skills
- Excellent written and oral communication skills
- Proficiency in Microsoft office applications, including: MS
Excel, Outlook, Word, and PowerPoint
- Strong Team Player, with ability to participate in constructive
debate
- Thrives in a strong feedback culture where change is
constant
Keywords: Applebee's Restaurants LLC., Glendale , Senior Manager, Strategic Operations, Executive , Glendale, Arizona
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