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Client Relationship Manager

Company: Public Storage
Location: Glendale
Posted on: November 19, 2021

Job Description:

Job Description We currently have an exciting opportunity for a Client Relationship Manager to be based out of our corporate office in Glendale, CA reporting to the Director, Tenant Insurance. The Client Relationship Manager will be responsible for integration of acquisitions and third party managed properties, as well as handle onboarding, customer service and resolution of issues for independent owners/operators enrolled in the Savvy Storage Insurance Program. Responsibilities * Integration of acquisitions and third party managed properties into the Orange Door Storage Insurance Program. This includes participating on implementation calls, getting supplies out, communications to the field, communications to any previous insurance vendors and communications to new customers. * Liaison with IT as issues arise to ensure swift resolution and adherence to regulatory compliance * Participate in Orange Door Storage Insurance Open Items Monthly Calls and Meetings * Client Relationship Manager assigned to independent Owner/Operators enrolled in the Savvy Storage Insurance Program. This includes answering questions, problem solving, assisting with owner licensing, coordinating training of owner employees, and following up with required reports from owner. * Assist with answering questions from the Savvy 800 Number or Email. * Participate in Savvy Storage Insurance Open Items twice monthly calls and Meetings * Monitor service provided by TPA. * Prepare and analyze reports on monthly and quarterly basis. * Evaluate trends to support loss prevention. * Attend monthly P&L Meeting. * Review TPA and other vendor billings for accuracy.

Keywords: Public Storage, Glendale , Client Relationship Manager, Executive , Glendale, Arizona

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