Client Care Coordinator / Care Manager

Company: Home Instead
Location: Glendale
Posted on: February 25, 2021

Job Description:

Home Instead Cave Creek/North Valley is looking for an energetic, compassionate and motivated Client Care Coordinator. Come join our team and see what sets us apart in the aging care space in the valley of the sun!Annual compensation: $38,000 - $47,000 plus bonuses.Benefits package available after 60 days including medical, dental, vision, life, telemedicine. Employee assistance programs, discount programs and other benefits available.This position requires some on call and traveling within northeast Maricopa County.We take COVID precautions seriously and require masks and potentially other PPE in client homes, training in standard precautions and we provide PPE. We do NOT require our Client Care Coordinators or anyone else to enter the home of anyone who is COVID positive. While those opportunities are available and we want to support everyone in the community, we want our our team to know your safety is important!Primary Responsibilities: ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

• Reflect the core values of Black Mountain Blessing LLC, (d.b.a. an independently owned and operated Home Instead franchise).Meet with potential clients and family members to discuss their needs and provide solutions in the form of an Individualized Service Plan.Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.Work with other team members to coordinate various aspects of a client's care. Conduct or coordinate client/CAREGiver introductions with every new client and with every new CAREGiver. Create and maintain client and responsible party records documenting all quality assurance meetings. Plan and execute a schedule that ensures each client has at minimum one quality assurance visit every 60 days.Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers. Work with clients and their families on the various issues that may arise to ensure they are issues are resolved as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Secondary Responsibilities:--
  Participate as needed in all CAREGiver meetingsMaintain regular attendance to execute job responsibilitiesConduct Family Education sessions as neededPerform any and all other functions deemed necessaryEducation/Experience Requirements:

  College degree preferred One year of experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Must possess a valid driver's licenseSupervisory Responsibilities:

  Collaborative--assistant supervision of CAREGiver Administrative Assistants and/or Lead CAREGivers. --Knowledge, Skills and Abilities:

  Must understand and uphold the policies and procedures established by Black Mountain Blessing LLC, (d.b.a. an independently owned and operated Home Instead franchise) Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have the ability to work independently, maintain confidentiality of information and meet deadlines Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and proceduresMust demonstrate knowledge of the senior care industryMust have the ability to organize and prioritize daily, monthly, quarterly and yearly work Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the communityMust have the ability to present a professional appearance and demeanorMust have the ability to operate office equipmentMust be able to operate HISC technology systemsMust be patient and congenial on the telephone-- Must have computer skills and be proficient in Excel and Word Must have the availability to work evenings or weekends as requiredMust have the ability to perform duties in a professional office settingMust have the ability to work as a part of a teamEssential Home Instead-- Competencies:Characteristics-All Roles--Delivering Results--Maintaining a high level of commitment to personally getting things done.People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.Customer ServiceRecognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations. People who are competent at customer service have a desire to please customers and can recognize customers' needs. They consistently do more than is required of them to ensure that the customer is satisfied.Influencing & Persuading Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.Teamwork & CollaborationEffectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.Living Home InsteadBuilding trust, taking the lead and sharing your heart. Client Care Coordinator Competencies Client Care Coordinator--Adapting to Change--Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. People who are competent at adapting to change are flexible in changing circumstances. They are open to change and different ways of doing things, and do not over-rely on old methods and processes.Planning & Organizing--Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. They identify goals, develop plans, estimate time frames and monitor progress.--Courage of Convictions--Having the personal courage to address difficult issues in the face of potential opposition. People who display this competency place a high importance on addressing the difficult issues. They are willing to say and do what they think is right, even when others around them have a different perspective.A life well lived should continue at hom. Come join us in our mission to enhance the lives of aging adults and their families in the North Valley!--Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Glendale , Client Care Coordinator / Care Manager, Executive , Glendale, Arizona