ITSM Awareness and Change Management Specialist

Company: CSAA Insurance Group, a AAA Insurer
Location: Glendale
Posted on: February 24, 2021

Job Description:

We are actively hiring for an ITSM Awareness and Change Management professional! Join us and support CSAA Insurance Group, a AAA insurer, in achieving our goals.We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.Essential Responsibilities

• Supports the development of IT process and service documentation and develops and leads IT Operation communication strategy and standards
• Capable of redefining conversation and technical writing into audience appropriate delivery /presentation methods (basic user to executive)
• You have deep knowledge and experience in authoring change documentation including: design, develop and delivery through to adoption of change. e.g., case for change, stakeholder analysis, impact assessments, communication and training strategies etc.. with validated application of change management processes and tools for complex, large scale change initiatives.
• Work with cross-functional teams in complex projects, planning & delivering operationally ready products and services.
• An outgoing and engaging personality to engage employees to build their ITSM awareness.
• Identify affected stakeholder groups, develop detailed impact assessment, and assess change readiness in order to effectively customize and scale change plans
• Build and manage change networks of change champions to drive awareness, understanding, commitment and adoption for the change.
• Gather feedback and track metrics that measure the effectiveness of change activities in driving awareness, adoption and utilizationWhat would make us excited about you?Required Skills/Experience
  • Bachelor's degree (in a relevant field such as psychology, organizational development, communications, business administration, information technology etc.) or equivalent combination of education, training, and experience
  • Skilled knowledge of understanding engagement theories and methods, people strategies, and organizational effectiveness and design.
  • Experience with Prosci ADKAR-- Model or similar framework
  • Substantial insurance business knowledge or shared services/consulting functions
  • Business IT Consulting experienceWhy join us?Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.Recognition. We offer a total compensation package that includes: performance bonus, 401(k) with a company match, volunteer time off, and more.Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs. In compliance with Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado. If performed in Colorado, this position has a salary range of $122,995-$144,700 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay. Company benefit offerings include: Medical, Prescription Drug, Dental and Vision Plans, Health Savings Account (HSA) which includes company contributions, Health Reimbursement Arrangement (HRA), Reimbursement Accounts (Health Care Reimbursement Account, Limited Purpose Reimbursement Account), comprehensive Wellness Program including an activity portal and activities, Dependent Care Reimbursement Account, Transit Commuter Account Program, 401(k) Plan with company match on first 6% of eligible pay that employee contributes each year 100% vested, 401(k) Plan annual profit sharing contribution 100% vested, company paid Life Insurance (at 2x the annual salary), Voluntary Supplemental Life Insurance, Accidental Death & Dismemberment Insurance (AD&D), Short-and Long-Term Disability, Paid Time Off (Non-Exempt positions only), Flexible Time Off (Exempt positions only), ten paid holidays per calendar year, Adoption Assistance Program, Infant Car Seat Reimbursement, Student Loan Repayment Assistance Program, Tuition Reimbursement Program and Enrichment Time of up to 40 hours per year to be used toward the categories of culture, development, volunteerism, or wellness. Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend benefit offerings at any time and compensation will be determined at time of offer.Be part of a community that worksHeadquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We foster a culture where all employees feel a sense of belonging and can leverage their differences to influence, innovate, problem-solve and thrive. Ultimately, our differences allow us to better serve our members. We place great importance on inclusion and belonging because it enriches our environment, leads to improved leadership effectiveness, a more fulfilling employee experience, greater member satisfaction and improved business performance.Let's work togetherSubmit your application to be considered. We communicate via email, so please check your inbox to ensure you don't miss important updates from us.If reasonable accommodation is needed to participate in the job application or interview process please contact .Must have authorization to work indefinitely in the US.#LI-SB1#HP

Keywords: CSAA Insurance Group, a AAA Insurer, Glendale , ITSM Awareness and Change Management Specialist, Executive , Glendale, Arizona