Associate Manager, Professional Services Operations

Company: ServiceTitan
Location: Glendale
Posted on: January 12, 2021

Job Description:

Supporting to action on processes and tools to drive meaningful results in improving customer implementation volume, positive customer outcomes and growth, at scaleBuild meaningful relationships with leaders in the Professional Services (Accounting, Phones and Data) organizations and become a highly trusted advisorAdvise on KPI benchmarks and develop the most optimal cadence to internally monitor and review with Professional Services leadership to provide meaningful insights into financial, operational, and team performancesAct as a trusted advisor to leadersProduce, maintain, and enforce SLAs between various teams, driving process alignment across cross-functional teams performance, ensuring optimal system performance and data integrityContinual optimization and automation of reporting and processes to improve implementation volume, cycle times, customer satisfaction and product utilization while reducing escalations.Develop and implement Salesforce and Tableau reporting infrastructure to help support the business in maximizing productivity, implementations and successful customer outcomes.Monitor dashboards daily and communicate actionable insights to guide short- and long-term execution of targeted goalsJob Requirements:BA/BS in Business Administration, Engineering Science, or related field, required, MBA preferred4 years of relevant experience, requiredBusiness operations experience in SaaS, requiredStrong understanding of operational SaaS KPIs and other Key MetricsStrong analytical skills, Salesforce.com and Tableau experience, requiredExcellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutionsAbility to influence without authorityClear communicator with excellent written, verbal, and listening skillsStrong leadership and interpersonal skills with an ability to drive cross-functional teamsStrong project management skills focused on driving change in a complex environmentComfort with, and ability to operate at an aggressive, accelerated, iterative pace in a dynamic environmentLI-LK2About ServiceTitanServiceTitan is the world---s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit .Perks & Benefits1. Work/Life Balance: flexible work schedule, flexible PTO2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipendEqual Opportunity EmployerServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.CCPA Notice for CA Residents applying to Jobs at ServiceTitanPlease review the CCPA Notice here: ServiceTitan CCPA California Privacy NoticeLife at ServiceTitan - -

Keywords: ServiceTitan, Glendale , Associate Manager, Professional Services Operations, Executive , Glendale, Arizona