Network Operations Manager

Company: USAePay
Location: Glendale
Posted on: January 9, 2021

Job Description:

Are you looking to work for a company that values its employees? Look no further! At USAePay our people are key to our success.Our core objective is to provide them with a supportive and productive work environment that fosters collaboration. Here is how:

• Our employees to take Ownership
  • Make optimal use of their skills.
    • Rewarding our employees for their hard work.
      • Offer competitive salaries, company perks and performance related benefits.For the past 22 years our team has been committed to maintaining a completely secure environment for merchants when processing, storing and transmitting credit card information. We are looking for a Network Operations Manager to join our amazing team.Job DetailsThe Network Operations Manager will oversee all USAePay network, data center, and cloud operations spanning multiple sites and data centers in a 24/7 environment. Your team will ensure our customers have 24/7 access to USAePay processing services in order for them to run their business successfully. The manager will be responsible for a NetOps Team working out of the USAePay office and ensure consistent, reliable, high-performing and available systems.The manager will plan and monitor all network and data center activities to ensure coverage, uptime, and quality. The manager will serve as the team lead for scheduling and ensuring coverage of the NetOps team. The manager will report to and receive guidance from the CTO of USAePay.Essential Duties/Responsibilities
        • Oversee day-to-day NetOps operations, scheduling, ticketing, and communications
        • Escalate any network-related matters accordingly
        • Work closely with the DevOps to ensure timely and reliable releases to production
        • Network, data center, and cloud environment monitoring to ensure performance and uptime
        • Oversee network repair and after hours and maintenance activities
        • Schedule and direct activities to resolve network and system issues
        • Ensure SLAs are met for system uptime and within the ticketing system
        • Continual improvement on existing processes and procedures
        • Proactive communication of network and system health, issues, and down-time
        • Develop and maintain processes for providing on-call support
        • Conduct evaluations and coordinate career development of team members
        • Create and maintain network and systems documentation
        • Test and maintain disaster recovery proceduresEducation And Experience Requirements
          • A minimum of 2 years of previous experience as a manager is preferred (in a technology or finance industry is a plus)
          • Previous Leadership Experience, either leading a Team or managing a large project
          • Customer service experience
          • Strong attention to detail and high degree of demonstrated decision-making and problem solving skills
          • Ability to work various shifts, including graveyard and being available on call when neededBenefits:
            • Team-bonding activities (i.e. bowling, game outings, Go Karting)
              • Medical Insurance: HMO - 100% covered by Employer, PPO options available
              • Monthly lunch catering
              • Life Insurance
              • Dental
              • Vision
              • 401K
                • All employment offers are contingent on a successful clearance of background check and COVID-19 related concerns.Job Type: Full-timeSalary: $45,000-$65,000/year DOE

Keywords: USAePay, Glendale , Network Operations Manager, Executive , Glendale, Arizona