Outside Property Claim Associate - Phoenix, AZ

Company: Msccn
Location: Phoenix
Posted on: April 3, 2026

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Salary Range $52,600.00 - $86,800.00 Target Openings 1 What Is the Opportunity? Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. This position services Insureds/Agents in and around Phoenix, AZ. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. Review, investigate, and document 1st party property claims under close supervision. Gather information from policyholders, claimants, witnesses, and third-party providers. Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms. Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Provide timely and professional communication to customers, claimants, and internal stakeholders. Maintain accurate records of claim activity in claim management systems. Demonstrate openness to continuous learning, particularly in AI and digital transformation. Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Perform other duties as assigned. Additional Qualifications/Responsibilities What Will Our Ideal Candidate Have? Previous internship or work experience in customer service or insurance. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. Ability to exercise sound judgement and make effective decisions. Strong verbal and written communication skills with the ability to convey information clearly and professionally. Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations. What is a Must Have? High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree. Valid driver's license.

Keywords: Msccn, Glendale , Outside Property Claim Associate - Phoenix, AZ, Customer Service & Call Center , Phoenix, Arizona