Operations Account Manager
Company: Arrow Electronics, Inc.
Location: Phoenix
Posted on: April 3, 2026
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Job Description:
Position: Operations Account Manager Job Description: What
You’ll Be Doing: Serves as lead for account support team, including
training on account support details and internal alignment of daily
tasks. Coordinating numerous team members to maintain overall OTD,
timelines, and schedules—removing barriers to success. Serve as the
cross-functional single point of contact internally & externally
for recurring NPI & support service needs; leads complex
cross-functional global projects to support short/long-term
improvements. Accountable for the overall health of the
relationship from both customer and Arrow perspective; manages,
monitors daily, and can report out if given notice: open orders,
forecast, NPI dates. Leads stakeholder management sessions and
keeps management abreast of potential issues. Develop strong and
trusted relationships with customers through providing timely
responses to all customer-driven performance inquiries. Work with
the business team in contract renewals, extensions, and scope
change activities Develop, implement, and manage customer success
strategies to identify and resolve operational / service matters,
working cross-functionally to drive improvements. Drive improved
profitability by monitoring financial metrics (inventory, margin,
etc.) and provide improvement suggestions and implementation plans.
Execute lessons learned on customer engagements to ensure issues
are fixed and provide feedback across organizational lines to help
reduce escalations and improve process/service delivery. Leads a
strategic account planning process that develops mutual performance
objectives, financial targets, and critical milestones. Key speaker
and organizer of QBRs as we steer to short and long-term
improvement. What We Are Looking For: Reports directly to
Operations and is salary with bonus structure tied to Operational
KPIs (TBD) Key customer interface – needs to have all the
communication “soft skills” and be comfortable to present at all
levels. Ability and willingness to deliver bad news and have a
solution to improve. Empowered with internal authority across the
org, acts as a team leader representing their customer accounts.
Ability to independently self-manage without extra management
involvement or oversight. Proactive approach to account management
with an emphasis on automation. Exemplify leadership skills by
being able to thoroughly train operational processes for the
offshore support team. Project Management experience when
approaching customer support. Developed organizational and time
management skills. Work Arrangement: Hybrid: Tuesday, Wednesday,
Thursday required office days for Panorama Office site; Monday,
Friday-work from home. What's In It For You: At Arrow, we recognize
that financial rewards and great benefits are important aspects of
an ideal job. That’s why we offer competitive financial
compensation, including various compensation plans and a solid
benefits package. Medical, Dental, Vision Insurance 401k, With
Matching Contributions Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA)
Options Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement Growth Opportunities Discounted RTD Passes,
with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles 4/7/365
On-site Gym and Lockers, Free for Use to All Employees Bike Racks
And more! Are you being referred to one of our roles? If so, ask
your connection at Arrow about our Employee Referral Process!
Annual Hiring Range/Hourly Rate: $101,200.00 - $125,125.00 Actual
compensation offer to candidate may vary from posted hiring range
based upon geographic location, work experience, education, and/or
skill level. The pay ratio between base pay and target incentive
(if applicable) will be finalized at offer. Location: US-CO-Denver,
Colorado (Panorama Arrow Building) Time Type: Full time Job
Category: Sales EEO Statement: Arrow is an equal opportunity
employer. All applicants will be considered for employment without
attention to race, color, religion, gender, age, sexual
orientation, gender identity, national origin, veteran or
disability status. (Arrow EEO/AAP policy) All Arrow job postings
are for existing job vacancies . We anticipate this requisition
will be open for a minimum of five days, though it may be open for
a longer period of time. We encourage your prompt application. In
any materials you submit, you may redact or remove age-identifying
information such as age, date of birth, or dates of school
attendance or graduation. You will not be penalized for redacting
or removing this information.
Keywords: Arrow Electronics, Inc., Glendale , Operations Account Manager, Customer Service & Call Center , Phoenix, Arizona
