Field Service Coordinator
Company: American Equipment HR LLC
Location: Glendale
Posted on: January 2, 2026
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Job Description:
Description: American Equipment Holdings , is one of the leading
overhead crane solutions providers in the United States. Over the
years, our ability to grow and set ourselves apart from the
competition is the result of a tried and true philosophy – take
care of our customers and take care of our people. We also believe
that our people matter, which is why we are committed to providing
our team members with competitive wages, attractive benefit
offerings, and abundant training offerings. As one of the fastest
growing companies in our industry, new opportunities are regularly
available that enable our team members to develop, grow, and pursue
their career passions. The Field Service Coordinator is responsible
for managing office communications and facilitating key tasks and
procedures. Responsibilities: Interacts with customers via
telephone, email. Fields customer questions and complaints; when
the issue is beyond the representative’s knowledge, escalates to
the assigned specialist or other appropriate staff. Ensures that
appropriate actions are taken to resolve customers’ problems and
concerns. Maintains customer accounts and records of customer
interactions with details of inquiries, complaints, or comments.
Provides support and guidance to service personnel who perform
on-site routine services including maintenance, OSHA inspections,
and repair. Ensures field services are effective and customers’
requirements are met. Familiar with standard concepts, practices,
and procedures within a field service environment. Coordination of
schedule with customers and staff, preparation of service orders
and maintenance checklists, review of technicians’ hours and
timecards, and preparation of quotes for inspections and repairs,
ordering of related parts. Communicate availability of materials
(or delays of materials) with customers. Arrange rental equipment
when necessary. Required Skills/Abilities Proficient with
technology including all Microsoft programs Detail-oriented and
organized Ability to work calmly in a fast-paced environment
Positive Attitude Strong, professional written and verbal
communication skills Excellent organizational and time management
skills Great customer service and interpersonal skills Friendly,
service-oriented personality Keen attention to detail
Problem-solving and basic troubleshooting skills Proficiency with
common word processing and spreadsheet software
Education/Experience: High School Diploma or GED Vocational
certification preferred Work Environment: Ability to work at a desk
for prolonged periods of time Ability to lift up to 15 lbs Position
Type and Expected Hours of Work This is a full-time, in-office
position; typical work hours and days are Monday through Friday,
8:00 a.m. to 5 p.m. American Equipment Holdings represents the
industry’s leading manufacturers such as Detroit Hoist, Columbus
McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington,
Conductix, Magnetek & PE, among others and customers rely on its
design, engineering, fabrication and installation capabilities to
meet their unique application needs. American Equipment Holdings
serves local, regional and national customers across a variety of
end markets, including light & heavy industrial, automotive,
mining, public utilities, military, aerospace & defense and energy,
among others. For more information, visit www.amquipinc.com. Proof
of right to lawfully work in the United States required. We are
proud to be an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. Requirements: Compensation details: 22-25 Yearly Salary
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Keywords: American Equipment HR LLC, Glendale , Field Service Coordinator, Customer Service & Call Center , Glendale, Arizona
