Automotive Service Advisor - Customer Service Writer - Auto Sales

Company: Sanderson Ford
Location: Glendale
Posted on: March 13, 2023

Job Description:

Automotive Service Advisor / Ford Customer Service Writer / Auto Sales
Sanderson Ford Glendale, AZ
AUTOMOTIVE SERVICE ADVISOR / CUSTOMER SERVICE WRITER - HEALTH / DENTAL / LIFE INSURANCE - 401k
Isn't it time you took your automotive service advisor career further?
Job Description:

Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have
Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
Consult with customer on applicable service specials
Ford Service Advisors prioritize required services, and be prepared to provide options upon request
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationship with the customer
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle


Join our winning automotive service team - apply today!

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