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Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Company: Sanderson Ford
Location: Glendale
Posted on: January 16, 2022

Job Description:

Automotive Service Advisor / Ford Customer Service Writer / Auto Sales
Sanderson Ford Glendale, AZ
Isn't it time you took your automotive service advisor career further?
Job Description:
Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have
Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
Consult with customer on applicable service specials
Ford Service Advisors prioritize required services, and be prepared to provide options upon request
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationship with the customer
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle

Join our winning automotive service team - apply today!

Job Requirements:
As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
Prior experience as a Service Advisor is - required
Must have previous automotive service advisor experience
History of high CSI scores strongly preferred
Outgoing personality with expertise at developing relationships (i.e., a "people person")
Basic MS Office knowledge; computer software and internet proficiency
Ford experience preferred, but not required
Valid U.S. driver's license
Safety Sensitive Position

About Our Dealership:

We at - Sanderson Ford -want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles - from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles - and Ford is looking for employees with the talents and skills to take us even further. Help us bring the industry back home - apply today!
Sanderson Ford' s Commitment to You:
Been in business 65 years
15 Time Triple Crown Award Winner
21 Time Ford President's Award Winner
401k w/partial employer match
Medical / Dental / Life / Disability Insurance
Closed Sundays and most holidays

Join our winning automotive service team - apply today!

Keywords: Sanderson Ford, Glendale , Automotive Service Advisor / Ford Customer Service Writer / Auto Sales, Advertising , Glendale, Arizona

Click here to apply!

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