Administration Assistant

Company: BCForward
Location: Phoenix
Posted on: January 30, 2026

Job Description:

Job Description Job Description Position Title: Administrative Assistant Location: 100 N 15th Ave Phoenix, AZ 85007 Expected Duration: 06 months Skill 2 Years Experience providing High Level Administrative Support Skill 2 Years of Front Desk Experience Skill Reliable Transportation/High Attendance Rate The Administrative Assistant 2 (AA2) plays a key role in ensuring smooth front desk operations and exceptional customer service. Under the direction of the Support Services Manager, they will assist with the daily coordination of administrative support. See below for a list of daily responsibilities. • Warrant distribution process • Monitoring and responding to all department requests through a shared inbox • Customer service interaction is a primary aspect of this role, as the AA2 screens visitors, customers, and external vendors, directing them to the appropriate internal personnel. • Serves as a point-of-contact for the division when accepting legal documents, such as Garnishments and Service of Legal Process. • Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently. They ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed. • Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, ACH applications, and returned Warrants of Payment. They ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence daily Key Skills: - Front Desk responsibilities as needed - Provide Assist Business Operations - Administrator admin support - Phone messages - Shared Inboxes - Daily Mail distribution - Assist daily visitors with inquires - Back up support on admin projects as needed - Administrative support to staff and management team as needed Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Keywords: BCForward, Glendale , Administration Assistant, Administration, Clerical , Phoenix, Arizona