Business Help Desk Representative

Company: Chubb
Location: Phoenix
Posted on: July 1, 2025

Job Description:

Business Helpdesk Representative Provide superior customer service to internal and external stakeholders in a timely manner via incoming telephone calls in an automated call delivery environment. Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner. Navigate multiple proprietary systems and applications to research, troubleshoot, and resolve customer inquiries. Demonstrate the ability to retain knowledge of our systems and applications to create a knowledge base for cross-training purposes. Maintain established levels of productivity and quality standards within a fast-paced environment; Service Level Agreement (SLA) of up to 24 hours. Process assigned service requests in work queue and handle call volumes within the established timeframe. The ability to maintain an exceptional phone presence when dealing with complex or difficult situations. Skills: - Customer service experience in tech or insurance preferred - Experience in a call center or customer service environment preferred - Knowledge of ServiceNow and other ticketing systems a plus - Become a Subject Matter Expert (SME) in current and new business applications supported by the team Detail oriented, forward-thinking, and self-starter. Ability to handle multiple priorities within strict time constraints. Strong people skills with the ability to work within cross-functional teams. Fast learner with the ability to set priorities and manage multiple tasks. Dependable, with a proven track record of completing tasks with efficiency and accuracy. Proven and strong communication skills with the ability to speak with senior level business partners. Possesses the ability to work independently or within a team to complete assignments in a timely manner. Demonstrated commitment to team and departmental goals. Ability to make informed decisions, achieving the appropriate results. Knowledge of MS Office applications, including pivot tables and VLOOKUP in Excel. Ability to work a shift during the business hours of 7 to 8pm est and be flexible with scheduling. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Keywords: Chubb, Glendale , Business Help Desk Representative, Administration, Clerical , Phoenix, Arizona