Assistant Front Office Manager
Company: Renaissance Phoenix Glendale Hotel & Spa
Location: Glendale
Posted on: May 26, 2023
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Job Description:
Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to
ensure that guests have an excellent hotel stay experience while
performing front desk duties and directing front desk staff to
greet guests, process check-ins and check-outs, issuing room keys,
answering questions, and addressing guest requests as per brand and
Atrium standards.
Work Performed:
The Assistant Front Desk Manager will be tasked with the following
duties, responsibilities, and assignments:
-Create a best in-class guest experience by engaging with guests,
providing friendly courteous service, anticipating guest needs, and
increasing guest loyalty;
- Respond to guest inquiries and requests and resolve guest issues
in a timely, friendly and efficient manner; Ensure that Associates
are meeting guest needs and appropriately responding to guest
concerns. Escalate guest concerns as appropriate;
-Help ensure financial goals of the department are being met
through well managed stock, cost controls, and schedules;
-Supervise the front desk staff by ensuring opening and closing
task checklists as assigned during the three shifts are
completed;
-Answer inquires pertaining to hotel services, registration,
shopping, dining and travel directions;
-Handle cash and credit card transactions and process guest
accounts;
-As needed, fulfill all job responsibilities expected of Night
Auditor, Shuttle Driver and Concierge Attendant;
-Deputize in the absence of the Front Office Manager;
- Follow all company and safety and security policies and
procedures; report accidents, injuries and unsafe work conditions
to management; complete safety training and certifications; and
-Any and all other work as required to complete the primary purpose
of the position.
Keywords: Renaissance Phoenix Glendale Hotel & Spa, Glendale , Assistant Front Office Manager, Administration, Clerical , Glendale, Arizona
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