Admininstrative - Administrative Assistant - II Administrative Assistant - II

Company: Hire Talent
Location: Glendale
Posted on: May 26, 2023

Job Description:

Job Description
Job Description: Duties and Responsibilities:
--- Knowledge of Claim systems: Workbench/AdminSuites, Acclaim, iAM, SRO and Accutrac.
--- Research incoming documents and deliver to appropriate party and/or route to appropriate benefit case
--- Generate and send out correspondence to customers
--- Scan and upload documents onto Workbench/AdminSuites claim system
--- Gather and research data to address customer inquiries
--- Track, locate and deliver physical claim files to office personnel upon request
--- Run and distribute reports
--- Share accountability for the results of respective team
--- Organize and develop Excel logs, as needed, to facilitate workflows. Maintain existing inventory logs. Ensure data in logs is current and accurate.
--- Open service tickets through Help Desk, as needed
--- Support and backfill for co-workers, as needed
--- Work with a sense of urgency and complete assignments within requested time frames
--- Demonstrate reliability by delivering on all job performance expectations
--- Demonstrate behavior that is consistent with NYL corporate compliance policies: Privacy, Ethics, and Protection of Information
--- Develop an understanding of our customers' and business partners' administrative service needs and demonstrate it by consistently interacting with them in a positive manner
--- Assist other departments with work, as needed
--- Actively contribute to the team's service and quality objectives
--- Maintain regular communication with peers, cross-departmental business partners, and managers regarding compliance and work related issues
--- Light/Moderate lifting of files
Skill Requirements & Qualifications;
--- High School education with previous office/business experience (Minimum Requirement.
--- Strong organizational skills (Required)
--- Self-starter who seeks challenges (Required)
--- Customer service initiative (Required)
--- Ability to work in a fast-pace environment (Required)
--- Strong interpersonal skills (Required)
--- Individual contributor, as well as, a team player (Required)
--- Possess a high level of attention to detail (Required)
--- Working knowledge of windows based application: Excel, Microsoft, Access (Required)
--- Moderate walking through out the office; Moving files within the office using rolling cart (Required)
Comments for Suppliers: The position will be working in the office 3 days a week and from home 2. At this time the return to office is set for October 11th.

Keywords: Hire Talent, Glendale , Admininstrative - Administrative Assistant - II Administrative Assistant - II, Administration, Clerical , Glendale, Arizona