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Front Office Coordinator - OSS Physical and Hand T

Company: MedBridge Development
Location: Glendale
Posted on: May 16, 2022

Job Description:

Job DescriptionTherapy Front Office CoordinatorOrthopaedic Surgery Specialists (OSS) is comprised of five orthopaedic physicians and three physician assistants. OSS takes care of patients' musculoskeletal health in a respectful manner. The physicians practice is in the greater Los Angeles area (Burbank); they are associated with Providence Saint Joseph Medical Center and ambulatory surgery centers in the area. The practice prides itself on tradition, respect and state-of-the-art patient care. OSS is a BUSY practice and wants to hire individual(s) who are committed to teamwork, excellence, and personalized care with the patients.Position Summary:The role of the Front Office Coordinator in the Physical and Hand Therapy Department is to create a great first impression with patients; assure that all co-pays, co-insurances, and balances due are collected; assure accurate input of patient and insurance information; scanning of pertinent information; assisting with scheduling requests. The front office position often will subdivide duties based on the needs of the clinic. Employee Benefits

  • 15 days of PTO in the first year, increases with tenure
  • Medical, Dental, Vision, Life & Long Term Disability Insurance
  • 401(k) match and profit sharing Minimum Education:
    • Employee will have a minimum of a high school diplomaSkills Required:
      • Good communications: verbal, non-verbal, written
      • Excellent phone presence
      • Good interpersonal skills
      • Strong computer skills including:
        • Microsoft Office
        • EMR/EHR
        • Practice management/Appointment schedules
        • Scanning
        • Printing
        • Good cash management as it would relate to co-payments, co-insurances, patient balances
        • Ability to multi-task
        • Ability to work with dictations and transcription
        • Data Entry, Demographics
        • Clicking through the system to implement the core measures for Meaningful Use
        • Belief that their efforts are an important piece to the patient experienceReports to:
          • Directly to Therapy Administrator
          • Executive Management has indirect oversight as wellJob Responsibilities: Duties will consist of, but not be limited to:
            • Greeting patients
            • Over the counter collections including (but not limited to) co-payments, co-insurances, outstanding patient balances, and miscellaneous transactions
            • Creating claims for non-copay transactions
            • Assisting patients with office paperwork and patient portal inquiries
            • Answering phones from internal callers and external callers
            • Initiating post-surgical treatment plans with patients
            • Copying and scanning of patient information for their Electronic Medical Record
            • Assisting therapists with tracking patient Plans of Care (POCs) and contacting referring doctors
            • Creating, preparing, and completing new patient charts
            • Calculate functional assessment outcomes
            • Insurance and Demographic entry
            • "Clicking" for Meaningful Use
            • Responding to /completing medical record and subpoena requests
            • Assisting with scheduling of patients
            • Assisting with the ordering of supplies and managing storage of them
            • Assisting with internal marketing system in creation and maintenance of slides
            • Insurance verification and Medicare status confirmation
            • Maintaining a clean environment including shared cleaning duties
            • Maintaining HIPAA Compliance and appropriately reporting any HIPAA breaches
            • Attending meetings as requested
            • Other duties as assignedWork Environment:
              • Work area is temperate
              • Well lit
              • Moderate noise level including voices, printers, and ringing phones
              • Walking surfaces are low nap carpet, tile, and manufactured flooringPhysical Requirements:
                • Fully vaccinated against COVID-19 (meaning you have received a booster OR completed your second dose of Pfizer or Moderna within the last 6 months OR completed the first dose of J&J within the last 2 months)
                • Primarily a seated job
                • 85% on the computer
                • Lifting requirement is normally less than 20#
                • Walking distances are occasional and no greater than 50 yards unless walking to or from the parking garage
                • Moderate phonesPowered by JazzHRll5Uv0jh6H

Keywords: MedBridge Development, Glendale , Front Office Coordinator - OSS Physical and Hand T, Administration, Clerical , Glendale, Arizona

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