Senior Business Control Specialist – Regulatory and Issues Management

Company: Bank of America
Location: Chandler
Posted on: April 1, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Responsibilities: Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness Performs QA activities including executing on controls, managing cases, and reporting results Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting Understands end-to-end Financial and/or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, and controls. Identify, research, and remediate risk for supported areas in Financial and/or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, including collaboration with process and controls owners to remediate audit issues and control enhancements; creates and implements action plans/milestones in accordance with the Enterprise Issues Management Standard, and ensures on-time delivery of key milestones and issue closure. Drives a risk identification and process simplification culture within the business. Additional responsibilities may include: Leading and executing proactive risk identification reviews. Research and response to regulatory and audit inquiries. Testing and research support for existing audit issues Communication and liaising between Business Controls and front-line unit/line of business partners. Other ad-hoc Business Controls functions, as required Ensures timely execution of QA activities including control execution, case management, and results reporting Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Required Qualifications: Must have 3-5 years of related experience in Business Controls, Issues Management, Project Management and/or LOB/ECF experience (Financial Center ATM Market Strategy / Safe Deposit Box processes). Proven ability to lead and collaborate with key partners including Legal, Risk and Audit. Knowledge of Consumer Banking internal policies and procedures. Strong attention to detail. Ability to influence at all levels. Strong proficiency in Excel and PowerPoint with the ability to build executive and business reporting. Project Management experience. Strong Organizational Skills. Outstanding written and verbal communication skills. Desired Qualifications: Previous audit issue or project management experience preferred. Experience in Financial Centers or Advanced Client Solutions processes and controls. Business Controls or Quality Assurance experience. Knowledge of laws, rules, and regulations impacting Consumer Banking. Experience in managing multiple priorities simultaneously. Skills: Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Strong risk awareness, including Operational, Regulatory, and Reputational Risk Demonstrates leadership, leading through change and process improvements to deliver results. Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines. Ability to analyze data and trends to support performance enablement. Ability to work on multiple projects, with flexibility to adjust to shifting priorities. Demonstrated ability to track and drive execution on priorities. Demonstrated ability to build partnerships and work with multiple partners. Above average written and verbal communication and presentation skills, including documentation of findings and delivery of recommendations. Above average experience with Microsoft PowerPoint, Excel, Word & SharePoint. Self-motivated and ability to work independently. Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range $70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Glendale , Senior Business Control Specialist – Regulatory and Issues Management, Accounting, Auditing , Chandler, Arizona