Senior Payments Operations Manager
Company: Disability Solutions
Location: Phoenix
Posted on: May 3, 2024
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Job Description:
Job Title:Senior Payments Operations
ManagerLocation:CityScapeWhat you'll do:As the Senior Manager, you
will be bringing your vast experience to the bank in leading a team
of dynamic digital and payment business analysts to deliver
projects of various complexity to market. The team is responsible
for deeply understanding the use cases that drive our consumer and
commercial business in the payments and digital space and the
associated applications and processes that enable those flows. They
represent the business use cases through the project lifecycle and
relentlessly focus on the end user experience. Through this subject
matter expertise and in partnership with product and technology the
team works to gather detailed requirements, document them, and
articulate their impact in the context of WAB's over all ecosystem
to deliver new services and capabilities. This team plays a
critical role to connect product, operations, and technology to
deliver our strategic roadmap and continuously improve the overall
experience for our customers and the Bank. This can take the form
of continuous delivery and enhancements on existing
flows/technology or be as large as enterprise initiatives
establishing completely new technology and processes. Through it
all, this group works shoulder to shoulder with product and
technology to design, develop and test the solution to deliver a
superior product in alignment with our change management practices.
They can articulate the business goal to a wide variety of
stakeholders to drive understanding to better align the combined
efforts. The group also acts as tier 3 functional subject matter
experts and assists in production issues that are unable to be
resolved through tier 1/2 support from time to time. This can mean
actively engaging with production incidents to determine impact,
articulate workarounds and drive resolution to restore
services.What we are looking for: The role is responsible for
leading a dynamic team of digital banking/payment analysts and
leaders to continue scaling and maturing our business analysis
functions at the Bank to deliver on our strategic roadmap.
Leveraging your significant experience in understanding use cases
and business processes in the payment and digital space you will
act as the point person for critical enterprise initiatives that
expand our payment and digital capabilities. This will see you
drive execution including setting priorities, defining scope, and
follow through to implementation and BAU support while proactively
managing multiple stakeholders across functions and levels
throughout the execution lifecycle. Your projects will be large and
complex, and with the support of your team, you will need to bring
clarity where there is ambiguity.To do that you will work closely
with business users, product and technology and translate business
needs into process and technology requirements that solve business
problems. It will be key that you are able to understand, document,
and articulate current state and define the transformation needed
to achieve the future state aspiration. Through this entire process
you must articulate the benefits and implication of change and
drive alignment with key stakeholders while maintaining simplified
processes and strong controls for risk. To be successful, you will
foster relationships that allow you to influence the outcome and
results to meet the groups objectives.In addition to functional
design and fostering understanding in the project, you will need to
create acceptance criteria and perform/coordinate user acceptance
testing leveraging your team, and the teams of others to ensure
that end to end flows behave as expected and meet the business
need. When defects are discovered, aggressively manage their
resolution through partnership with IT to ensure that development
and QA understand the nuance of various business cases and the
expected results.The significant individual contributions you can
provide will be combined with managing an aggressive talent agenda
that focuses on talent attraction and development, ensuring a
collaborative, supportive and inclusive culture and positioning the
team for the future. Recruit and develop talented digital product
and payment experienced individuals who understand the business
objectives and can translate into technical application related
functions and capabilities and deliver strong results. Foster an
entrepreneurial and resilient culture of continuous learning to
consistently achieve bigger and better results through the combined
efforts of your team.What you need to have
Keywords: Disability Solutions, Glendale , Senior Payments Operations Manager, Accounting, Auditing , Phoenix, Arizona
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