Collections Representative - Remote in Pacific OR Arizona Time Zone

Company: UnitedHealth Group
Location: Glendale
Posted on: May 25, 2023

Job Description:

If you are located within Pacific OR Arizona Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 5:00pm Pacific Standard Time. It may be necessary, given the business need, to work occasional overtime.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

• Performs collecting, reconciliation, research, correspondence, and independent problem solving. Reconciles complex, multi-payment accounts.
• Submits appeal letters on underpaid claims as directed.
• Interprets payer contracts to determine if payment and adjustment is accurate.
• Reviews EOBs for denials, along with posting corrected adjustments to balance accounts.
• Identifies needs for process improvements and creating/enhancing processes in the PFS department.
• Promotes positive teamwork within department and among employees. Works with all hospital departments for proper coding and billing procedures.
• Follows all departmental, hospital, and regulatory policies and procedures, including HIPAA requirements.
• Utilizes top customer service skills with all customers: patients, government agencies and commercial insurances
• Reconciles accounts on a daily basis to determine underpayment, overpayment or contractual adjustment correction.
• Utilizes technical ability and understanding of applicable insurance contracts and regulations.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
• High School Diploma / GED (or higher)
• 2+ years of recent experience in hospital collections
• 1+ years of experience working in a hospital setting
• Ability to work any 8-hour shift between the hours of 6:00am - 5:00pm Pacific Standard Time including the flexibility to work occasional overtime based on business needPreferred Qualifications:

• Appeal backgroundsKnowledge of insurance payers, working with blue cross or Aetna.Prior experience working with insurance companies Telecommuting Requirements:
• Reside within Pacific OR Arizona Time Zone
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMCalifornia, Nevada OR Washington Residents Only:--The salary range for California, Nevada OR Washington residents is $16.00 - $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.--Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #YELLOW

Keywords: UnitedHealth Group, Glendale , Collections Representative - Remote in Pacific OR Arizona Time Zone, Accounting, Auditing , Glendale, Arizona